Warehouse and Customer Service Teammate
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Job Location:
Monthly Salary:
Posted on:
4 hours ago
Vacancies:
1 Vacancy
Job Summary
Warehouse & Shipping Duties:
- Pick material for customer orders counting and comparing items to shipping documentation.
- Assemble material and pack appropriately for pick-up or shipment.
- Complete documentation for shipments via third-party carriers or requiring Transportation of Dangerous Goods compliance.
- Inform Supervisor of inventory discrepancies and damaged/defective material impacting service levels.
- Maintain warehouse cleanliness and safety by removing empty cartons banding pallets and debris.
- Report any safety issues to Warehouse Supervisor and/or Profit Centre Manager.
Customer Service Duties:
- Serve as the primary point of contact for customers via phone email and in-person.
- Respond promptly and professionally to inquiries concerns and requests.
- Process orders quotes and returns accurately and efficiently.
- Provide product information recommendations and pricing details.
- Collaborate with internal teams to resolve issues and ensure customer satisfaction.
- Maintain accurate customer records in the company database.
- Escalate complex issues to appropriate departments when necessary.
- Generate sales leads and assist with upselling and cross-selling.
- Participate in ongoing training to stay updated on products and policies.
- Contribute to a positive team environment by sharing knowledge and best practices.
- Maintain a clean and organized workspace.
- Perform other related duties as assigned
Qualifications :
- High school diploma or equivalent; college degree is a plus.
- Being Awesome is mandatory
- Minimum of 1 year experience in customer service or related field
- Excellent verbal and written communication skills
- Proficiency in Microsoft Office suite (Word Excel Outlook)
- Strong problem-solving and decision-making abilities
- Exceptional interpersonal skills with a talent for building relationships
- Ability to multitask and work efficiently in a fast-paced environment
- Detail-oriented with strong organizational skills
- Basic math skills and ability to provide accurate quotes and process orders
- Resilient and able to remain calm under pressure
- Flexible and adaptable to always changing priorities
- Strong work ethic and high standard of integrity
- Ability to work both independently and collaboratively in a team setting
- Active listening skills and empathy towards customer needs
- Basic typing and data entry skills
- Knowledge of industrial piping products / mines is a plus but not required
- Able to learn and operate the applicable software system used to process orders
- Intermediate math skills
Additional Information :
Why Join Our Team
EMCO Corporation is one of Canadas largest integrated wholesale distributors of plumbing HVAC waterworks and industrial products for the construction / mining industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!
In addition we will offer you:
- Great mentors and on-the-job training
- Growth potential with competitive salary benefits and profit sharing
- A career with a solid stable company with strong core values
- Participation in our pension plan with employer contributions
- Salary Range $20.00 to $23.00 an hour DOE plus Profit Sharing after the first year
EMCO is an equal opportunity employer and is committed to maintaining a discrimination harassment and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity equity and inclusion in our workplaces. All employment decisions are based on business needs job requirements and individual qualifications without regard to race colour creed place of origin sex sexual orientation gender gender identity gender expression religion family or parental status or any other characteristic protected by the law. We welcome applications from all minority group members women Aboriginal persons persons with disabilities members of sexual minority groups neurodiversity and others who may contribute to the further diversification of ideas.
EMCO uses third-party artificial intelligence to assess resumes to facilitate the review of candidates. For further information please contact .
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
OUR MISSION Emco strives to provide world-class service at every location, every day. We want to earn and keep your business and were committed to supporting your needs long term. Were not just saying this. Our legacy goes back a century! And, today, we continue to offer the peo ... View more
