AWS Architect – Amazon Connect & GenAI Solutions
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Job Location:
Any - Canada
Monthly Salary:
Not Disclosed
Posted on:
5 hours ago
Vacancies:
1 Vacancy
Department:
Engineering
Job Summary
We are looking for an experienced AWS Architect to design develop and optimize scalable and secure digital contact center solutions using Amazon Connect and modern GenAI technologies. The ideal candidate will lead architecture initiatives integrate enterprise systems and deliver intelligent customer and agent experiences through automation LLMs and real-time data workflows.
Responsibilities
- Architect end-to-end AWS-based solutions for Amazon Connect digital contact centers
- Build custom chat widgets and agent desktops using Lambda API Gateway and modern front-end frameworks
- Design event-driven scalable cloud architectures following AWS Well-Architected principles
- Implement GenAI solutions using Amazon Bedrock SageMaker and third-party/open-source LLMs
- Integrate conversational intelligence into customer and agent workflows with AI/ML teams
- Configure and manage IAM VPCs CloudWatch monitoring logging and security controls
- Ensure compliance with enterprise security and governance standards
- Integrate Amazon Connect with third-party CRMs and enterprise systems
- Design streaming APIs event-handling logic and reporting APIs
- Lead cross-functional engineering DevOps and product teams to deliver complex solutions
- Align architectural strategy with business and customer experience goals
Qualifications :
- 8 years of experience in AWS architecture and cloud solution development
- Deep expertise with Amazon Connect Lambda API Gateway Lex Bedrock DynamoDB S3 & CloudWatch
- Proven experience with GenAI technologies (AWS-native & open-source models)
- Strong understanding of IAM cloud infrastructure monitoring and security practices
- Experience building custom chat widgets and agent workspace solutions
- Hands-on experience with CRM integrations and real-time event streaming
- Strong communication leadership and problem-solving skills
Nice to Have
- WS Certified Solutions Architect Professional
- Experience with regulated industries (HIPAA GDPR Finance Healthcare)
- Familiarity with AI/ML services such as SageMaker Kendra Q in Connect Agent Core Strands
- Experience applying LLMs foundation models or SLMs in customer service use cases
We offer:
- Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth.
- Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package including health insurance language courses and a relocation program.
- Work From Anywhere Culture: make the most of the flexibility that comes with remote work.
- Growth Mindset: reap the benefits of a range of professional development opportunities including certification programs mentorship and talent investment programs internal mobility and internship opportunities.
- Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
- Welcoming Multicultural Environment: be a part of a dynamic global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events.
- Social Sustainability Values: join our sustainable business practices focused on five pillars including IT education community empowerment fair operating practices environmental sustainability and gender equality.
* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race color religion sex national origin age disability veteran status sexual orientation gender identity or any other protected status under applicable law.
Additional Information :
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Miratech helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small player ... View more
