Senior Manager, Client Services & Solutions
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Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Requisition ID: 245361
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
As Senior Manager Client Service & Solutions you will support a portfolio of large corporate and/orfinancial institution clients by allowing them to effectively utilize Payments Products and Service organization acts as a central point of resolution to support the clients businessoperations identifies product/service gaps and development opportunities and leveragesclient/product expertise to recommend client growth and efficiency opportunities
Is this role right for you In this role you will:
- Key advisor and proactive partner to the client providing advice/consultation on decision making
- Acts as proactive partner reaching out to clients to assess progress client satisfaction and potential impediments to a high level of service satisfaction
- Clients central point of resolution and escalation for service issues liaises with partners to manage issues to completion
- Convey complex ideas and client issues with confidence
- Identifies and addresses product/service gaps and development opportunities leveraging the full array of Treasury Services product capabilities
- Participate in client engagements over phone email and/or in person. The engagement will be to address client escalations and/or assist with the solutioning of cash management offerings
- Analyze data evaluate performance and implement strategies to improve client service quality efficiency accuracy and satisfaction
- Support outage rotation and identify client impact and lead client care action plan
- Understand how the Banks risk appetite and risk culture should be considered in day-to-day activities and decisions
- Creates an environment to pursue effective and efficient operations of his/her respective areas while ensuring the adequacy adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk regulatory compliance risk AML/ATF risk
- and conduct risk including but not limited to responsibilities under the Operational Risk Management Framework Regulatory Compliance Risk Management Framework AML/ATF Global Handbook and the Guidelines for Business Conduct
- Builds a high-performance environment by fostering an inclusive work environment and using a coaching mindset and behaviors; communicating vison/values/business strategy
Do you have the skills that will enable you to succeed in this role Wed love to work withyou if you have:
- Minimum 5 years of high-level experience in cash management (specifically in payments)
- Knowledgeable about the products services policies and procedures of business banking
- Technical background whether by degree or work experience
- Excellent communication leadership problem-solving and analytical skills
- Client-oriented mindset and passion for client satisfaction
- Manages time effectively in a fast-paced environment; demonstrating ability to balance competing priorities deliver on commitments with since of urgency
- Ability to work under pressure and handle multiple tasks simultaneously; present oral and written communication in an organized clear and confident manner and effectively partner with internal colleagues and external clients
Whats in it for you
- A culture that promotes teamwork and cross-functional collaboration to achieve business workplace that values diversity of thought background and experience
- An organization committed to making a difference in our communities for you and our customers.
- Opportunity to work with a very enthusiastic team that helps our clients by ensuring the Bank is able to continue to operate to deliver key business services.
- Perfect for problem solvers who love to scenario plan and work with a wide-ranging number of business partners and geographies.
- Hybrid working environment allowing for work/life balance
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Senior Manager
Key Skills
- Organizational Management
- Presentation Skills
- Agile
- SAFe
- AWS
- Solution Architecture
- Conflict Management
- Data Management
- Scrum
- Team Management
- Pre-sales
- Management Consulting
About Company
Scotiabank is one of the leading foreign banks serving large national and multinational corporations in the U.S. through its Global Banking and Markets, Global Transaction Banking and Wealth Management business lines.
