Sr Cust Supp Mgt Professional

The Field Operations Manager (FOM) will be responsible for managing and developing the Field Service Specialists (FSS) in their respective Territories. The FOM will drive the team to deliver operational excellence ensuring effective customer engagement from the local Lifecycle Solutions & Services (LSS) and the broader Honeywell Process Solutions (HPS) team. This role is accountable for driving growth across all LSS service delivery modes through effective workforce planning delivery coordination and ensuring compliance with Honeywell and customer Quality Health Safety and Environmental requirements following strict adherence to the Honeywell Accelerator AMS GDM.

KEY RESPONSIBILITIES

Customer Engagement

• Develop strong trust relationships with key customer contacts.
• Work with Contract Managers to plan and schedule labour resources to meet the needs of customers aligned to their contract entitlements.
• As needed directly contact customers to schedule FSS contract or SPOT activities to ensure customer availability.
• Understand the Customer base identify FSS skills gaps and drive competencies to support future needs.
• Provide exceptional support to customers and resolve any issues or concerns.

Operational

• Drive and monitor Honeywell HSE culture and ensure compliance with safety and environmental regulations track and monitor SOS metrices.
• Ensure that all HSE requirements for customer sites are thoroughly documented regularly updated and communicated to stakeholders prior to any FSS site visit.
• Ensure operational excellence and adherence to quality standards as per Honeywell Accelerator AMS GDM.
• Ensure that FSS service visit reports are attached to all Work Orders to comply with Honeywell Accelerator AMS GDM reduce disputes and support reduction in Short Cycle Past Dues.

Process Solutions

• Work with cross-functional teams to achieve business objectives.
• Monitor and analyze performance metrics to identify areas for operational improvement.
• Drive continuous improvement initiatives to enhance operational efficiency.
• Ensure Installed Base Audits are planned and completed on schedule.
• Develop a strong network across the territory and HPS business teams to guarantee customer delivery satisfaction.

Work Force Planning

• Optimize resource allocation and drive productivity.
• Ensure FSS time entry billability and overtime meet business targets.
• Ensure effective work execution planning and competency of the teams in their territory.
• Manage the relationship with GES and COEs for outsourcing packaged work.
• Work with labour resource pools such as GES Contractors and other LOBs to support fieldactivities ensuring compliance to local laws HSE compliance and correct documentation as required.
• Ensure correct visas for foreign workers in partnership with FSM and GMS.
• Ensure that compliance measures are established prior to travel addressing all GMS aspects including Immigration Tax and Social Security.
• Ensure labor SIOP reporting and planning is maintained to optimize labor resourcing including driving the quarterly SIOP MOS for your area of responsibility.
• Ensure Work Execution planning is completed to understand the resource and skill requirements.

Training and Development

• Ensure all FSS in their territory are fully trained and understand business drivers and tools required to fulfill their role.
• Identify FSS skills gaps and drive competencies to support future needs.
• Ensure the scheduling and completion of training plans for technical (CEAT) and soft skills new products quality and mandatory HSE Training for all FSSs and TECPros if applicable across their territory.
• Monitor and alert FSSs of expiring CEAT Certifications and proactively drive recertifications.
• Manage and support the rollout of processes training tools and initiatives including productivity and its tracking.

YOU MUST HAVE

• Min. 15 years of experience in Field Service & Support/Project Engineering or related roles.
• Experience in Process Automation Industry.
• Experience to work in highly matrix fast-paced and changing environment.
• Proven ability to collaborate with teams across the businesses / functions to deliver results.
• Command on Japanese and English languages and effective communication skills.

WE VALUE

• Engineering degree in Instrumentation & Control Electronics or equivalent.
• Last 5 years working in Customer Service Management / Project Management.
• Professional Skill & Knowledge Areas - Customer Satisfaction Customer Experience Operations Efficiency Organizational Process Alignment Change Management Planning Team Management Operations Support Results.

ABOUT HONEYWELL

Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the worlds most critical challenges around energy safety security air travel productivity and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency productivity sustainability and safety in high-growth businesses in broad-based attractive industrial end markets. Our products and solutions enable a safer more comfortable and more productive world enhancing the quality of life of people around the globe. Learn more about Honeywell:click here

THE BUSINESS UNIT

Honeywell Industrial Automation enables process industry operations creates world-class sensor technologies automates supply chains makes warehouses smarter and improves worker safety. This combination builds on our core strengths in controls and automation technologies which in turn allows us to deliver better commercial outcomes for our customers. We enable customers to enhance the safety sustainability resiliency and productivity of their people plants and assets.

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex religion or veteran status. Learn more about inclusion and diversity:click here