Vice President Client Support & Execution Lead (Central Migrations Office)

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Description

The Central Migration Office (CMO) is responsible for migrating Treasury clients and Merchants across various JPMC lines of business. This is your opportunity to drive efficiency and lead product migrations in a dynamic and collaborative environment.

As the Client Support & Execution Lead within the Central Migration team you will play a pivotal role in client support and technical execution delivering innovative solutions that drive efficiency and support successful product migrations. You will build strong relationships and ensuring a seamless migration experience for our clients.

Job Responsibilities

Lead migration projects and manage teams of migration specialists to deliver effective support for diverse migration activities
Collaborate with CMO teams including design and project management to engineer strategies for seamless client migration experiences
Work closely with stakeholders and centers of excellence to ensure governance and procedures are followed for migration activities related to JPMCs client products and services
Transform client interactions with Merchant Services Treasury Services and Digital Design platforms by guiding clients through transitions
Drive enhancements to the client experience and contribute to the firms overall success
Implement control measures to mitigate risks including data breaches and ensure compliance with firmwide standards
Communicate clearly and effectively with clients and internal teams throughout migration processes
Oversee escalations and special projects aimed at improving migration processes and outcomes
Develop and execute strategies to optimize CMO processes through automation innovation and increased efficiency
Manage teams supporting multiple projects driving sustained performance for the enterprise
Build and cultivate high-performing teams developing individuals for impact and growth

Required qualifications capabilities and skills:

Minimum of 7 years of professional experience with a strong focus on leading product migrations large-scale system conversions or similar transformation initiatives within financial services or related industries. Proven track record of successfully managing end-to-end migration projects including planning execution and post-migration support.
Minimum of 5 years of experience as a people manager including direct supervision coaching and development of high-performing teams. Demonstrated ability to lead cross-functional teams manage performance and foster a culture of accountability and continuous improvement.
In-depth knowledge of Merchant Services and/or Treasury Services including an understanding of payment processing cash management solutions client onboarding and regulatory requirements. Experience working with complex product suites and supporting clients through transitions to new platforms or services.
Results-oriented self-starter who thrives in fast-paced dynamic environments. Adept at navigating ambiguity driving initiatives forward and collaborating effectively across multiple business units and functions to achieve shared goals.
Advanced proficiency in MS Windows and Office Suite (Excel PowerPoint Word Outlook) with the ability to manage and integrate multiple applications and tools to support project tracking reporting and analysis.
Excellent client management project management and process management skills with a meticulous attention to detail. Skilled in developing project plans managing timelines identifying risks and implementing process improvements to enhance client experience and operational efficiency.
Exceptional written and verbal communication skills with the ability to convey complex technical and business information clearly and concisely to clients partners and stakeholders at all levels. Experience preparing executive-level presentations status reports and client communications.
Strong interpersonal and influencing skills with the ability to build relationships negotiate solutions and drive consensus among diverse teams and stakeholders. Proven ability to achieve objectives and deliver results in matrixed organizations without direct authority over resources.

Preferredqualifications capabilities and skills:

Experience with workflow management systems and data visualization tools is a plus.

Required Experience:

Exec

DescriptionThe Central Migration Office (CMO) is responsible for migrating Treasury clients and Merchants across various JPMC lines of business. This is your opportunity to drive efficiency and lead product migrations in a dynamic and collaborative environment.As the Client Support & Execution Lead ...

Description

Job Responsibilities

Lead migration projects and manage teams of migration specialists to deliver effective support for diverse migration activities
Collaborate with CMO teams including design and project management to engineer strategies for seamless client migration experiences
Work closely with stakeholders and centers of excellence to ensure governance and procedures are followed for migration activities related to JPMCs client products and services
Transform client interactions with Merchant Services Treasury Services and Digital Design platforms by guiding clients through transitions
Drive enhancements to the client experience and contribute to the firms overall success
Implement control measures to mitigate risks including data breaches and ensure compliance with firmwide standards
Communicate clearly and effectively with clients and internal teams throughout migration processes
Oversee escalations and special projects aimed at improving migration processes and outcomes
Develop and execute strategies to optimize CMO processes through automation innovation and increased efficiency
Manage teams supporting multiple projects driving sustained performance for the enterprise
Build and cultivate high-performing teams developing individuals for impact and growth

Required qualifications capabilities and skills:

Minimum of 7 years of professional experience with a strong focus on leading product migrations large-scale system conversions or similar transformation initiatives within financial services or related industries. Proven track record of successfully managing end-to-end migration projects including planning execution and post-migration support.
Minimum of 5 years of experience as a people manager including direct supervision coaching and development of high-performing teams. Demonstrated ability to lead cross-functional teams manage performance and foster a culture of accountability and continuous improvement.
In-depth knowledge of Merchant Services and/or Treasury Services including an understanding of payment processing cash management solutions client onboarding and regulatory requirements. Experience working with complex product suites and supporting clients through transitions to new platforms or services.
Results-oriented self-starter who thrives in fast-paced dynamic environments. Adept at navigating ambiguity driving initiatives forward and collaborating effectively across multiple business units and functions to achieve shared goals.
Advanced proficiency in MS Windows and Office Suite (Excel PowerPoint Word Outlook) with the ability to manage and integrate multiple applications and tools to support project tracking reporting and analysis.
Excellent client management project management and process management skills with a meticulous attention to detail. Skilled in developing project plans managing timelines identifying risks and implementing process improvements to enhance client experience and operational efficiency.
Exceptional written and verbal communication skills with the ability to convey complex technical and business information clearly and concisely to clients partners and stakeholders at all levels. Experience preparing executive-level presentations status reports and client communications.
Strong interpersonal and influencing skills with the ability to build relationships negotiate solutions and drive consensus among diverse teams and stakeholders. Proven ability to achieve objectives and deliver results in matrixed organizations without direct authority over resources.

Preferredqualifications capabilities and skills:

Experience with workflow management systems and data visualization tools is a plus.

Required Experience:

Exec

Key Skills

Change Management
Financial Services
Growing Experience
Managed Care
Management Experience
Analysis Skills
Senior Leadership
Performance Management
Process Management
Leadership Experience
negotiation
Analytics

Apply Now

About Company

JPMorganChase

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more

View Profile View Profile

AI AutoApply

Apply to 100+ jobs with one click