Inpatient Intake Coordinator Master's Level

The Intake Coordinator is responsible for facilitating the intake and assessment process for individuals entering the Crisis Stabilization Program. This role involves conducting initial assessments coordinating admissions and ensuring a smooth transition for individuals in crisis. The Intake Coordinator collaborates with the crisis intervention team community agencies and individuals seeking assistance to promote timely access to crisis stabilization services. This position will assist the Psychiatric Hospital and Social Services Department as needed and may provide clinical services in addition to these other duties.

Duties/Responsibilities:

Below are the primary duties and essential functions of an employee in this position. While not all tasks may be performed by every employee in this role all employees are expected to perform related tasks as needed. These essential functions must be performed with or without reasonable accommodation.

• Receive and review referrals for Crisis Stabilization services from various sources.
• Collaborate with emergency services community partners and healthcare providers for seamless transitions.
• Communicate effectively with Crisis Intervention team members clinicians and external agencies.
• Offer immediate support and empathy to individuals and their families during the intake process.
• Collaborate with Peer Support Specialists and Crisis Intervention team to address immediate needs.
• Ensure individuals are informed about available services and engaged in the crisis stabilization process.
• Conduct comprehensive assessments of individuals entering the Crisis Stabilization Program.
• Gather relevant information on mental health and substance use history current crisis and immediate needs.
• Collaborate with the crisis team to determine the appropriate level of care and intervention.
• Coordinate pre-admission medical clearance if needed.
• Accurately and objectively apply admission and exclusion criteria for inpatient admission.
• When referring to the Psychiatric Hospital staff the case with the admission provider.
• Collect and communicate pertinent admission information.
• Assist front office by obtaining pertinent financial and/or insurance information as needed.
• Assist patients with self-pay payment plans and/or presumptive eligibility applications.
• Provide clinical services in the form of ANSAs and follow up services post discharge or denial of admission
• Follow up with individuals post discharge to assess ongoing needs and coordinate appropriate referrals.
• Facilitate connections to community resources and longer-term mental health services.
• Provide information on aftercare plans and support for continued recovery.
• Maintain accurate and confidential records of intake assessments and admissions.
• Ensure compliance with all relevant privacy and confidentiality regulations.
• Assist Social Services Department as needed.
• Other duties as assigned.

Required Skills/Abilities:

• Demonstrates commitment to and practices in line with Bowen Healths core values of respect integrity mission and stewardship.
• Ability to work collaboratively in a fast-paced and high-stress environment.
• Ability to collaborate closely with a multidisciplinary crisis intervention team and community agencies.
• Ability to establish respectful and trusting relationships.
• Strong crisis de-escalation and intervention skills.
• Excellent written and verbal communication skills.
• Ability to advocate for and empower patients to make informed decisions about their care.
• Demonstrate a clear understanding of and the ability to comply with HIPAA privacy and security regulations.
• Ability to provide empathetic culturally competent trauma-informed and nonjudgmental services to individuals.
• Display a strong motivation to pursue total care addressing not only immediate crises but also the holistic well-being of individuals.
• Possess basic computer skills for documentation communication and billing purposes.
• Commitment to providing excellent patient experience.
• May require flexibility in working hours including evenings weekends and holidays.

Required Qualifications:

• Education: Masters Degree in Psychology Social Work Counseling or Mental Health related field.
• Experience: Prefer two (2) years in Crisis Intervention mental health or related field.
• Certificate or Professional License:
  • CPI (Crisis Prevention Intervention) - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
  • BLS (Basic Life Support) and First Aid - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• Valid drivers license and active auto insurance coverage.
• Satisfactory results from criminal and driving record background checks.

As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency we require allindividuals who join Team Bowen to receive a flu shot and tb test to further protect our staff and the patients we serve. There are options for exemption applications but approval is not always guaranteed.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive diverse and respectful workplace. We comply with all applicable laws including the ADA and OSHA regulations and provide reasonable accommodations for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race color religion sex national origin age disability genetic information veteran status sexual orientation gender identity or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.

Required Experience:

IC