Client Onboarding Manager
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Job Location:
Ankeny, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Implementation Project Manager is responsible for managing new business implementations. This role supports the ongoing needs of the business while ensuring best practices are implemented. This role is a high visibility customer facing position which requires acting as the primary point of contact during the implementation lifecycle.
The chosen candidate must live in the Des Moines metro area to come onsite as needed.
Position Responsibilities may include but not limited to
- Prepare detailed project implementation plans manage the plan and prepare and implement programs while effectively communicating with both internal and external stakeholders
- Identify potential issues/ risks
- Proactively communicate project requirements to external and internal project teams as required
- Prioritize project tasks manage timelines maintain project plans and communicates status to team members and senior management
- Plan lead and organize multiple projects and adhere to the business partners expectations
- Develop project timelines and detailed work plans
- Ensure projects are implemented within contractual obligations and regulatory requirements
- Provide customer warm handoff to field-based Territory Managers or Sales Directors when implementation is complete
- Ensure all customer information and communications are efficiently and consistently completed and documented in CRM
- Ensure a smooth transition to operations and sales post launch
- Update/ maintain the operations CRM answer questions from other departments and research contracts
- Embody the Moms Meals core values Teamwork Relentlessly Dependable Appreciation & Respect Innovation & Constant Improvement and Delivering Excellence
Required Skills and Experience
- High school Diploma or GED with 5 years of healthcare experience and/or project management experience (OR) applicable Bachelors degree with 1 year of experience in Healthcare Provider Relations Account Management Healthcare Administration Project Management or other relevant experience
- Demonstrated ability to problem solve and work collaboratively
- Excellent communication and presentation skills
- Required skills: Strong Microsoft office skills Outlook Word Excel Teams and PowerPoint
- Strong written and verbal communication and organizations skills
- Ability to adapt to changes in situation or information; ability to influence others and build consensus using advanced written and verbal communication and presentation skills
- Ability to meet deadlines and implement prioritization skills
Preferred Skills and Experience
- Bachelors degree in healthcare related field
- Experience supporting customer service engagements remotely
- 2 years of healthcare experience in long term/managed care home health hospital or medical equipment
- Experience with CRM Salesforce or similar software
- Experience working with billing claims and authorizations
- Previous knowledge of Medicaid/Medicare benefit programs
- Experience with Smartsheet and/ or other project management software
Physical Requirements
- Repetitive motions that include the wrists hands and/or fingers
- Sedentary work that primarily involves sitting remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision depth perception and the ability to adjust focus
Company Overview
Moms Meals is a home-delivered meal service providing fully prepared refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community Moms Meals could be the place for you! We are a family operated business looking for fun compassionate and friendly people who want to make a difference in the lives of others.
EEO
Moms Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race religion national origin ancestry color gender age disability sexual orientation or military status.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
Manager
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
