Technical Support Team Lead

Hey there future changemaker!

At Noda were building seamless Open Banking solutions that make payments smarter faster and safer. Were now looking for a Technical Support Team Lead to join our team and help drive the next wave of fintech innovation.

Your mission:

You will leverage your managerial and technical expertise to lead a team of 5 specialists responsible for integration and tech support. Your role will imply 2 main areas of responsibility:

Technical support

• Collaborating with cross-functional teams to troubleshoot technical issues and drive product improvements;
• Providing technical guidance and training to support specialists to enhance their troubleshooting skills and knowledge.

Leadership

• Leading and mentoring a team of technical support specialists;
• Identifying opportunities to optimize support processes and enhance the efficiency and effectiveness of technical support operations;
• Implementing best practices and standard operating procedures to ensure consistent and high-quality support delivery;
• Monitoring key performance metrics and customer feedback to measure performance and drive continuous improvement initiatives.

Your skills and experience:

• 5 years of experience in a senior technical support role preferably in the Fintech or B2B SaaS environment;
• Demonstrated leadership experience with a track record of effectively leading and developing customer-facing teams and establishing related processes from scratch;
• Strong technical aptitude and ability to troubleshoot complex technical issues;
• Experience with CRM systems and support ticketing platforms;
• A track record of proactively introducing and implementing new ideas and solutions an overall proactive mindset;
• Customer-focused mindset with a passion for delivering exceptional customer service;
• Excellent communication and interpersonal skills with the ability to interact professionally with clients and internal stakeholders;
• Analytical mindset with the ability to identify trends analyze data and drive data-driven decisions;
• Ability to thrive in a fast-paced dynamic environment and adapt to changing priorities;
• Strong skills in English and Russian (both written and spoken min. level B2).

What we offer:

• Your office your rules: remote-first setup with full flexibility - work from home one of our offices a café or while exploring new places. Wherever you feel most productive thats your office.
• Keep growing: your growth is our priority. We cover trainings courses and certifications so you can sharpen your skills and stay ahead in your field.
• Strong connections: distance doesnt stop us from building great bonds. From virtual hangouts and creative online sessions to local meet-ups and company-wide events youll always feel part of the team.
• All the gear you need: we provide the hardware you need and a budget for your home office setup making sure youve got the perfect tools to succeed.
• Time to recharge: we value balance just as much as results. Thats why we offer plenty of time off to rest reset and come back energised.

What happens once you apply:

• Your CV will undergo careful review and well quickly update you on the next step in our recruitment journey.
• Get ready for an easy-going introduction call with our recruiter where youll delve into the heart of our company product and team dynamics while sharing your own experiences and aspirations.
• Should the vibe match and your expectations align up next will be an engaging interview with our CPO and HRD.
• And if everything clicks anticipate a thrilling job offer landing in your inbox soon!

We do our best to close interview rounds within 2 weeks although sometimes it might take slightly longer. Send your application our way we look forward to meeting you!