Factory IT Support Technician

Bloomington, IN - USA

Monthly Salary: Not Disclosed

Posted on: 2 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide.

Title: Factory IT Support Technician

Work Location: Bloomington MN 55435

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

About the role you will:

Be part of global wafer support team supporting factory IT operations at wafer manufacturing sites Springtown and Normandale
Install and maintain IT Factory PCs according to the factory standards
Be responsible for security patching of factory systems ensuring compliance against the security vulnerabilities
Maintain compliance for all Info security initiatives including but not limited to endpoint inventory anti-virus windows patching
Participate and contribute to the global projects towards enhancing and upgrading factory systems
Adhere to desktop software license management procedures
Be responsible for fault diagnosis & correction for the incidents reported
Provide support to Wafer Floor Factory Software on the factory PCs and variety of solutions services hosted in data centers
Record and track tickets towards prompt closures with customer feedback
Monitor alerts service availability and performance dashboards responding promptly with actions and escalations to maintain service availability & required performance levels
Follow troubleshooting guides (OCAPs) to resolve common application issues
Interface with other global IT organizations wherever needed to ensure compliance with global factory IT standards and practices & IT policies
Escalate or redirect tickets to other global IT support teams wherever applicable providing regular feedback and updates to the customers
Implement and support any changes to the factory PCs systems
Provide IT support to planned maintenance activities at the sites
Offer flexibility in covering shifts wherever needed
Be able to develop small scale scripting/automation where needed
Leverage GenAI in developing solutions
Lay under floor cables in FABs to facilitate new tool deployments and movements when needed

About you:

Great communicator
Innovation in problem solving on technical issues
Service oriented ability to go beyond ensuring customer success
Excellent time management skills
Ability to engage with multiple customers simultaneously and professionally on complex technical issues
Proactive and self-learning
Required Skills:
Your experience includes:
PC setup installation
Proficiency working on Windows/Linux OS
PC and Software/applications troubleshooting skills and support
Proven ability to work in a self-directed environment
Prior experience with the help desk/applications support
Work in 12 hour rotating shifts (DAY / NIGHT shifts)

You might also have:

Coding skills
Project execution with IT skills involved
IT Support experience in the Factory / Manufacturing setup
Knowledge or exposure to Service/Request Management systems like ServiceNow/Freshworks JIRA etc.
Degree or course work or certifications in IT

Must have:

PC setup installation
Proficiency working on Windows/Linux OS
PC and Software/applications troubleshooting skills and support
Proven ability to work in a self-directed environment
Prior experience with the help desk/applications support

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview: TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. Title: Factory IT Support Technician Work Location: Bloomington MN 55435 Duration: 12 Months Job Type: Temporary Assignm...