Sr. Network Technician

Req#:660531 Sr. Network Technician

Networking Telecom and Data Center Services

Monday-Friday (8:30-5)

100% On-Site

Johns Hopkins Suburban Hospital

8600 Georgetwon Road

Bethesday MD 20814

The Network Support team receives trouble tickets and service requests from across the organization. They support Sibley Suburban and all Maryland/DC/VA off campus locations JHCP clinical locations as well as home users and affiliate offices. This includes over 80 off campus locations from Fells Point to Springfield VA.

The Network Support team receives trouble tickets and service requests from across the organization. They support Sibley Hospital Suburban Hospital all Maryland/DC/VA off campus locations JHCP clinical locations as well as home users and affiliate offices. This includes over 80 off campus locations from Fells Point to Springfield VA.

Problem calls are wide ranging in scope and difficulty. The group handles connectivity issues for clinical care components such as scanners portable computers clinical workstations radiology devices tablets pagers security cameras etc. They also handle less critical networked devices such as office computers copiers printers cash registers and parking gates.

Service request work also covers this geographic region and diversity of connectivity. Simple connection requests to major clinical construction projects with several hundred devices are common. Technical staff are required to have knowledge of a wide range of devices and connectivity methods as well as network hardware. With over 500 network closets supported installations and upgrades are consistently on the work schedule. The team is required to provide support 24x7 on-site support for all hospital operations.

This position is responsible for providing basic data and voice connectivity as well as troubleshooting device issues for customers across the Johns Hopkins enterprise. Responsibilities include performing basic network switch and router configurations and installations replacing printers and phone handsets resolving data and voice jack issues patching data cables and interfacing with customers to understand their needs.

*Network Analysis and Design

*Installation and Configuration

*Maintain and Troubleshoot

*Technical Collaboration

Basic network analysis (data/voice)
Network switch configuration (VLANs ports uplinks)
Installation of network hardware

Required Education: High School Diploma/GED. Additional experience may substitute for education.

Equivalency Formula:Related experience beyond minimum training experience qualifications may substitute for formal education requirement on a two years experience-for-one year education basis.

Required Experience: Four years of related experience.

Licensure/Certification: Certified Technology Specialist (CTS) preferred

Knowledge Skills & Abilities (KSAs):

1. Must possess all requisite knowledge skills and abilities as posted in the supplemental section.
2. Must demonstrate strong critical thinking and analytical reasoning skills.
3. Ability to work on multiple priorities effectively.
4. Ability to prioritize conflicting demands.
5. Demonstrated track record of the ability to execute assigned project tasks within established schedule.
6. Ability to work collaboratively in a team environment.
7. Ability to communicate effectively in the service of users and colleagues in a positive manner.
8. Writes and communicates clearly and concisely.
9. Possesses sound documentation skills.
10. Ability to maintain confidentiality.
11. Demonstrated track record of exemplary customer service skills.
12. Strong understanding of data communication principles
13. Moderate to strong understanding of OSI Model
14. Strong familiarity with network troubleshooting techniques
15. Strong understanding of network management principles
16. Strong understanding of how DHCP and DNS services work
17. Demonstrated understanding of IP Addressing
18. Strong knowledge of public vs. private IP addressing schemes
19. Demonstrated understanding of WAN routing techniques and packet analysis
20. Ability to articulate and explain the fundamental differences between layer 2 and layer 3 functionality
21. Demonstrated ability to troubleshoot simple IPv4 routing issues for routes located at remote facilities (small edge routers)
22. Strong understanding of VLANs and demonstrated ability to configure and validate.
23. Crestron systems experience preferred. Strong understanding of web based video conferencing solutions Teams Zoom WebEx.

Media/cable selection (Cat5/6 fiber etc.)
Network patching and cable management
Basic device diagnostics and issue resolution
Network troubleshooting tools (Fluke testers cable certifiers toners etc.)
Ticketing and change-management systems
Hardware replacement tools and standard installation equipment
Customer service and communication skills
Ability to gather requirements and understand customer needs
Coordination with Facilities vendors and technical teams
Participation in technical discussions and project meetings
Documentation and adherence to procedures
Task prioritization and time management
Following established installation and troubleshooting procedures
Attention to detail and quality assurance
Ability to work independently under guidance
Problem-solving in structured environments