Outreach Specialist HOT

ABOUT LIFEMOVES
LifeMoves is the largest and most effective provider of housing and services for neighbors experiencing homelessness in
Silicon Valley since 1987. Our Mission is to end homelessness by providing interim housing supportive services and
building collaborative partnerships. With 40 programs LifeMoves gives our neighbors experiencing homelessness a
temporary place to call home while providing intensive customized case management through site-based programs and
community outreach.

POSITION PURPOSE

LifeMoves Homeless Outreach Teams (HOT) conduct outreach to unsheltered individuals experiencing homelessness. HOT
collaborates with multiple internal and community organizations to provide holistic services to help the individuals return to stability.
HOT is a subset of a larger Outreach team that includes Rapid Response Dispatch and an Encampment Resolution team.
The SFO Outreach Specialist plays a key role in supporting people moving toward safe stable housing and greater self-sufficiency.
This position reports to the Associate Program Director and provides direct outreach and engagement primarily to people living outside
without shelter as encountered inside or in close proximity to the San Francisco Airport (SFO). This role meets people where they are
builds trust and connects them to Outreach Case Managers to further the clients goals and tasks. Using a trauma-informed and
strengths-based approach this position builds trust and respect making sure clients feel heard valued and supported throughout
their journey.
Key responsibilities include supporting clients by connecting them to services building support networks facilitating groups and
activities advocating for equitable access and providing crisis intervention when needed. Beyond working directly with clients this
role may help to improve the overall program by sharing ideas identifying service gaps and helping strengthen community
relationships. This role maintains clear documentation contributes to program planning and reporting and models professional ethical
behavior and works closely with their teammates to provide high-quality coordinated care. Through their efforts staff empower clients
to grow their strengths reach their goals and build a better future.

ESSENTIAL JOB RESPONSIBILITIES

Develop implement and update individualized case plans addressing housing employment benefits health and well-being
based on client strengths and goals.
Support clients with housing searches employment preparation benefits access life skills development resume and cover letter
building and navigating employment and housing resources.
Assist clients with enrollment in benefit programs such as General Assistance CalFresh and Cash Assistance Program for
Immigrants.
Coordinate with healthcare providers to support physical and behavioral health needs including scheduling appointments
arranging transportation and accompanying clients as needed.
Serve as a liaison between LifeMoves and community partners connecting clients to needed services and educating partners on
trauma-informed care.
Coordinate with public partners including probation officers Veterans Affairs APS CPS and other agencies to support client
needs and program goals.
Provide mediation conflict resolution and advocacy for clients in interactions with landlords employers and agencies promoting
client rights and reducing stigma around homelessness and mental health challenges.
Maintain accurate and up-to-date client records case notes reports and program data in HMIS and LifeMoves internal systems
tracking client progress housing placements employment successes and community partnerships.
Provide crisis intervention and make referrals to appropriate services as needed.
Participate in weekly case conferences monthly trainings regular supervision and all required trainings including CPR Mental
Health/First Aid Nonviolent Crisis Intervention HMIS internal database training and Relias courses on trauma-informed care
mental health substance use crisis response and professional boundaries.
Attend continuing education opportunities to maintain expertise and best practices.
Be available for occasional evenings and weekends and assist with additional duties as assigned to meet program and client
needs.
Engage and assist unhoused clients at encampments streets or other locations where they reside.
Respond to outreach service requests from Dispatch or community partners.
Support individuals and families seeking shelter or housing by connecting them to Core agencies or other essential services.
Provide basic needs such as snack packs and hygiene products as available.

Shift - Monday-Friday 4:00 pm-12:30 am

QUALIFICATIONS

Associates Degree in a related field preferred or High School Diploma/GED with 5 years of relevant experience in peer
advocacy community outreach housing services or homelessness services.
Demonstrates care respect and empathy working effectively with people from diverse backgrounds and committed to diversity
equity inclusion and belonging (DEIB) practices. Welcomes everyone with kindness respect and non-judgment.
Maintains professionalism and emotional regulation remaining calm and supportive under pressure and applying de-escalation
techniques to ensure safety and positive client outcomes.
Open to feedback and continuous learning demonstrating a strong growth mindset and curiosity about trauma-informed care
crisis support and harm reduction practices.
Works well independently and collaboratively communicates clearly follows directions and seeks guidance when needed.
Maintains clear unbiased and professional documentation and communication.
Demonstrates strong organizational skills attention to detail initiative and active engagement with clients coworkers and
community partners.
Comfortable using basic technology including phone and messaging systems email Microsoft Word Excel and databases for
administrative tasks case management reporting and tracking outcomes.
Advocates effectively for clients helping them navigate systems access benefits and ensuring equitable treatment across
providers and agencies.
Identifies and leverages community resources to meet diverse client needs connecting clients to housing employment health
and social services.
Applies strong problem-solving and research skills to track resources address issues and develop solutions for clients needs.
Builds and maintains effective partnerships with community organizations service providers and external agencies
demonstrating strong communication and collaboration skills.
Possesses specialized knowledge in outreach including safely and appropriately engaging individuals wherever they reside.

COMPETENCIES

• Job Knowledge: Understands job duties and performs tasks with accuracy. Commitment to
• Growth: Demonstrates a selfless commitment to others on the team including activity-based dependability self- improvementactivities. Actively seeks opportunities to contribute at higher levels in service to LifeMoves and others on the team.
• PerformanceImprovement: Sets performance goals establishes the approach creates a learning environment.
• Time Management and Reliability: Manages workload effectively and meets deadlines.
• Proactive Collaboration: Actively seeks opportunities to partner with colleagues across teams and functions. Sharesknowledge communicates openly and anticipates needs to support collective goals. Builds trust by contributing ideas offeringassistance and ensuring alignment to achieve results together.

SUPERVISORY RESPONSIBILITIES
N/A
TRAVEL REQUIREMENTS

• This position requires regular travel between agency sites community partner locations client service events and internal andexternal meetings.
• A valid California drivers license and reliable transportation are required.
• Must be able to travel throughout the Bay Area as part of regular duties.
• Mileage reimbursement is provided in accordance with agency policy.
• Occasional evenings or weekend travel may be required to attend community events or support client services. Must maintainvehicle insurance as required by law and agency policy.

PHYSICAL DEMANDS
The physical demands described here represent those that an employee must meet to perform the essential functions of this position
successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While
performing the duties of this position the employee is regularly required to talk hear and communicate with others in the workplace.
The employee must frequently use hands or fingers and handle or feel objects tools or controls. The employee must frequently stand
walk sit and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities
this position requires include close vision distance vision and the ability to adjust focus.

COMPENSATION AND BENEFITS
This rewarding role offers a competitive annual base salary and an opportunity to participate in the LifeMoves benefits package.
LifeMoves is an equal opportunity employer (EOE) committed to building a culturally diverse staff representing the communities we
serve. We provide equal employment opportunities to all individuals without regard to age race color religion sex national origin
political affiliation marital status physical or mental disability (non-disqualifying) sexual orientation membership or non-membership
in an employee organization personal favoritism lived experiences or any other non-merit-based factor. Candidates who are
bilingual/bi-cultural of color Native/Indigenous with disabilities who identify as LGBTQIA or who are members of other
marginalized groups are strongly encouraged to apply. We aim to create and sustain inclusive equitable and welcoming environments
where everyone can thrive.

This job description is not intended to be a complete list of all responsibilities duties or skills required for the job and is subject to
review and change at any time with or without notice in accordance with the needs of LifeMoves. Since no job description can detail
all the duties and responsibilities that may be required from time to time in the performance of a job duties and responsibilities that
may be inherent in a job reasonably required for its performance or required due to the changing nature of the job shall also be
considered part of the job holders responsibility.
If you require a disability accommodation during the application process please contact the Human Resources Department at (650)
685-5880.