Job Description
About Us:
As a Fortune 50 company with more than400000team membersworldwide Target is an iconic brand and one of Americas leading retailers.Joining Target means promoting a culture of mutual care and respect and striving to make the most meaningful and positive impact.Becoming a Target team member means joining a community that valuesdifferentvoices and lifts each other up. Here we believe your unique perspective is important and youll build relationships by being authentic and respectful.
Tech Overview:
Pyramid & Product Overview :
We createenterprise-scale technology solutionsthat unlock value for Targetsteam members guests and suppliers. Millions of guests reach out to theService Centersfor assistance every year and our engineers power:
Guest Service & CRM(Salesforce Service Cloud)
Self-Service & Voice Assistants(Genesys Cloud CX Voicebots IVR)
Agent Assist & Gen AIcapabilities that lower handle time and raise satisfaction
Telephony & Contact Routing(Verizon Voice Google Voice/AI)
These products sit inside theGUEST Portfolio
Role Summary :
As aLead Engineer (L6)you willown the technical strategy architecture and deliveryfor multiple teams building fullstack AIenabled contactcenter products. You will guide architectural evolution champion security and reliability and scale GenerativeAI adoption across the Responsibilities
Define and communicate architectural visionfor fullstack and eventdriven systems aligning to enterprise guardrails.
Drive highstakes design decisions(build vs. buy domain boundaries data models) across products and teams.
Lead mentor and grow engineers(L4L5) through coaching design reviews and career guidance.
Establish and monitor SLIs/SLOs; partner with SRE to improve availability latency and cost efficiency.
Champion securebydesign practices; conduct threat modeling oversee penetration tests and drive remediation at scale.
Integrate GenerativeAIcapabilities (LLMs RAG agents) into platform architecture balancing innovation with risk.
Influence portfolio roadmapsby articulating technical tradeoffs and business impact to senior leadership.
Cultivate engineering culturefocused on psychological safety learning and continuous improvement.
Required Qualifications :
10yearsof software engineering experience with at least3yearsin a technical leadership/architect role.
Demonstrated mastery of fullstack development (React/TypeScript; Kotlin/Micronaut Java/Spring Python) and distributed system design.
Proven track record operatingmissioncritical highscaleplatforms (99.9% availability).
Deep expertise in cloud architecture (GCP preferred) CI/CD automation observability and cost optimization.
Extensive knowledge of application & infrastructure security compliance (PCIDSS GLBA SOX) and incident management.
Experience architecting and shippingAIpowered capabilities(OpenAI VertexAI HuggingFace vector DBs) to production.
Exceptional communication and influence skills; ability to translate complex concepts for diverse stakeholders.
Preferred Skills :
Expertise withGenesysCloudCX SalesforceServiceCloud VerizonVoice or other largescale telephony/IVR ecosystems.
Experience leadingenterprisewide modernizationor platform migration initiatives.
Contributions to opensource or industry standards; conference speaking
Know More About Us Here:
1234 employees
Target Corporation is an American retail corporation. The eighth-largest retailer in the United States, it is a component of the S&P 500 Index.