Executive Development and International Finance Specialist-Hybrid

This is a Hybrid position. The incumbent must live within a reasonable driving distance of the Rochester MN campus.

The Executive Development & International Financial Specialist (EDIFS) acts as a liaison between Mayo Clinic and patients meeting criteria for EDI services. The EDIFS is responsible for coordinating facilitating and overseeing the patient experience and performing related administrative tasks. The EDIFS assists all EDI patients with billing insurance and coverage issues authorization and financial concerns. This position is responsible for helping all EDI patients understand their financial obligations and provide a mechanism of support for the EDI patient population prior to during and following medical care. This role requires adherence to quality assurance guidelines as well as established productivity standards to support the work units performance expectations.

Bachelors degree and 2 years of experience in finance customer service communication concierge services or related field

OR

High School diploma and 6 years experience in finance customer service communication concierge services or related field

Additional Requirements include:
Excellent listening and communication skills
Superior written communication skills
Intermediate computer/keyboarding and mathematic skills
Familiarity with Microsoft applications
Phone etiquette and customer service and call handling skills
Position requires excellent verbal communication skills and the ability to work in a complex and patient-centered environment. Incumbents must be comfortable with ambiguity exhibit good decision making skills and demonstrate attention to detail. It is expected that staff are self-directed and highly organized and support a productive collegial workplace. Staff should have the ability to prioritize work and handle a variety of tasks simultaneously. Staff must consistently demonstrate an ability to interact with individuals from diverse backgrounds and cultural perspectives. Multilingual candidates fluent in Spanish Hmong Arabic or other languages preferred. Experience providing concierge-level customer service to international patients preferred. Belief in the mission and strong ethical conduct is essential. Knowledge of and experience using an Epic RC/EMR system is preferred. Healthcare Financial Management Association (HFMA) Certification Preferred.

**This vacancy is not eligible for sponsorship / we will not sponsor or transfer visas for this position.
During the selection process you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview a question will appear on your screen and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps.