Customer Experience Librarian Youth

The Jacksonville Public Library Department is actively seeking two (2) Customer Experience Librarian - Youth.

This is professional work at the lead-worker level providing research and reference services development and maintenance of collections program development and presentation readers advisory and outreach establishing community partnerships. Work will serve youth from 0 18 years of age and their families. Serve as person on duty as assigned. Work requires an understanding and application of Library Science and management theories principles and practices gained through an American Library Association accredited program or an equivalent level of practical knowledge gained through experience. Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience. May schedule assign monitor and review the work of others. Work involves frequent contact with library customers co-workers volunteers and others requiring skill in understanding people sensitivity to varying points of view and persuasiveness necessary to influence behavior change an opinion or resolve a situation. The work is standardized in that tasks are covered by diversified procedures because of changing priorities or different situations employees have the latitude to consider which of the many procedures or standards should be followed and in what sequence. The work involves differing situations requiring use of judgment in search for solutions or new applications within ones known experiences. Work is performed in an office library or community environment to promote library services. Due to the nature of library operations the employee may be required to work evenings and on weekends and at various branch locations. The physical demands consist mainly of moving from one work location to another sitting or standing at a workstation for extended periods of time walking bending stooping pushing pulling reaching and squatting and operates standard and library equipment on an ongoing basis. May be required to lift objects weighing up to 25 pounds and push loaded book trucks weighing up to 50 pounds. Maintains appearance standards by reporting facilities issues and picking up litter on library grounds. The work is performed under limited supervision where the work assignments are subject to established procedures practices techniques and/or policies and the employee plans and organizes the work determines their own priorities and the work is reviewed usually after the fact in terms of quality volume timeliness and adherence to established procedures and policies.

Do you want to earn four weeks off during your first year of employment Do you want low and no cost health insurance options If you answered yes to any of these questions you need to complete your application now. Work for the city you love!!!

Did you know as a City of Jacksonville employee you would also have 12 paid holidays and a personal leave day as well In addition to health insurance dental vision life insurance and flexible spending plans are also available. City of Jacksonville employees are also eligible for Federal Student Loan Forgiveness after 10 years of public service and on-time payments.

• Performs all borrowing information services readers advisory reference duties performed in face-to-face virtual and outreach settings.
• Designs delivers promotes and facilitates programs activities and events in the library virtually and at outreach engagements.
• Integrates literacy practices into customer interactions whenever possible to help develop literacy skills.
• Engages with customers to deliver youth services and connect customers to collections programs and other services in the library virtually and at outreach engagements.
• Supports the overall mission of the Library by providing customer service in a manner that creates a positive customer experience.
• Compiles data prepares reports may assist and/or make oral presentations.
• Keeps abreast of research trends and changing technology as it relates to youth services and development and demonstrates proficiency in the Library Technical Competencies.
• Monitors and reviews budget appropriations and expenditures for assigned work activity.
• May schedule assign monitor and review the work of others.
• Serves as person on duty as assigned.
• Participates in the interview process for the selection of new staff.
• Trains and instructs employees and volunteers regarding library policies practices and procedures.
• Actively seeks and utilizes feedback ideas and recommendations from staff customers and community members regarding library programs and services.
• Operates standard office and library equipment such as personal computers using word processing spreadsheet database and other related software peripheral and electronic devices cash registers copiers fax machines microfilm and microfiche equipment and calculators.
• Required to work public service floor.
• Assists with maintaining appearance standards by reporting facilities issues and picking up litter on library grounds.
• Demonstrates proficiency in the City of Jacksonvilles competencies.
• Performs related work as required.

• Knowledge of Library Science theories principles and practices including classification systems.
• Knowledge of elementary and secondary school educational trends.
• Knowledge of child development and literacy skills.
• Knowledge of the Librarys organization operation policies and procedures.
• Knowledge of library procedures techniques and policies.
• Knowledge of library resource materials and reference sources.
• Ability to perform all borrowing information services readers advisory reference duties performed in face-to-face virtual and outreach settings.
• Ability to design deliver promote and facilitate programs activities and events in the library virtually and at outreach engagements.
• Ability to engage with customers to deliver youth services and connect customers to collections programs and other services in the library virtually and at outreach engagements.
• Ability to use computer databases including computerized catalog and circulation systems.
• Ability to interview and gather data.
• Ability to understand and apply Library Science theories principles and practices including classification systems.
• Ability to schedule assign monitor and review the work of others.
• Ability to serve as person on duty as assigned.
• Ability to interpret rules regulations and policies.
• Ability to provide customer service in a library setting.
• Ability to review library materials and recommend purchases.
• Ability to develop organize and conduct training sessions and workshops.
• Ability to compile and interpret statistical data.
• Ability to accept feedback and modify service delivery to better meet departmental and system goals.
• Ability to prioritize to achieve results within established deadlines.
• Ability to gather information from customers and effectively respond to their complaints and inquiries.
• Ability to communicate effectively verbally and in writing.
• Ability to establish and maintain effective working relationships.
• Ability to work with diverse populations and to provide services in a non-judgmental and non-discriminatory manner.
• Ability to operate standard office and library equipment such as personal computerusing word processing spreadsheet database and other related software peripheral and electronic devices cash registers copier fax machinemicrofilm and microfiche equipment and calculators.
• Depending on assignment must have ability to travel between various locations to meet the assignments of the position.

OPEN REQUIREMENTS:

• A Masters Degree from an accredited institution in Library Science from an American Library Association accredited program OR
• Masters degree in an unrelated field with two years of professional library experience OR
• Bachelors degree with five years of professional library experience.

• Depending on assignment a valid drivers license may be required and must be maintained during employment in this class.
• Depending on assignment must qualify for prior to appointment obtain and maintain during employment a City of Jacksonville Public Driver Certification.

• The probationary period for this class is six months.
• Time spent as an E-Library Specialist will be counted the same as time in grade as a Customer Experience Associate.

A FULLY COMPLETED ONLINE APPLICATION IS REQUIRED.Apply at . Work history is required for all employment/volunteer work in which qualifications are being based. When meeting/basing qualifications on education a copy of your college transcript with your social blacked out is required with your application. Transcripts do not need to be official but must state your name the schools name classes taken grades received type of degree and date degree was conferred.

The application system works best with Google Chrome or Edge with Chromium web browsers. Please try to apply using one of these browsers. To ensure you receive email notifications be sure to make a trusted sender. You may also track the status of your application and see notifications by logging into your account. For further information regarding the application process please refer to the Frequently Asked Questions on the website.

Certain servicemembers and veterans and the spouses and the family members of such service members and veterans receive preference and priority and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.

If claiming veterans preference you must attach a DD-214 (Member Form-4 copy) or military discharge papers or equivalent certification from the Department of Veterans Affairs listing military status dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable the additional forms as noted here: a candidate believes he or she was not afforded veterans preference he or she may file a written complaint within sixty (60) calendar days upon receipt of notification of the hiring decision requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans Preference Coordinator

11351 Ulmerton Road Suite 311-K

Largo FL 33778-1630

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