Principal Customer Solutions Manager, Global Financial Services

Are you passionate about shaping the future of the financial services industry by translating customers objectives to actions that realize long-term value through innovation Do you have the business and technical savvy to earn trust with C-level executives and project team members alike Have you delivered transformations for large enterprises with global operations operating as multi-layered hierarchical organizations with complex stakeholder landscapes and decision-making processes

At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. You are detail oriented have excellent problem-solving abilities and an exemplary communicator. Your technical expertise and operational excellence will influence your decisions and help drive robust customer solutions. We love people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and to love to reach and exceed goals.

As a trusted customer advocate you will help large global financial services organizations understand best practices around adopting advanced cloud-based solutions and how to migrate existing workloads to the cloud. Together with them you will have the opportunity to help shape and execute a strategy to build mindshare and broad use of AWS within financial services firms. We are also looking for individuals with a demonstrated ability to think strategically about business products and delivery challenges.

As an AWS Customer Solutions Manager (CSM) you will establish a deep understanding of your customers business vision culture and processes. You will lead the successful adoption of AWS guiding customers through the people process and technology facets of their cloud transformation journey. You will serve as the customers cloud journey coach and voice of customer within AWS evangelizing customer needs to AWS leadership product and engineering teams. You leverage your communication program management technical operations and transformation acumen to understand your customers strategic goals translate them into an executable plan and deliver successful often industry changing customer outcomes on AWS.

Successful candidates are motivated by the customers long-term success have a mix of technical and business expertise are data and detail driven and have experience delivering large-scale programs. You are a proven leader with the ability to gain stakeholder buy-in communicate confidently at both the executive and team levels. You collaborate with a wide range of technical and non-technical teams while navigating across geographical and organizational boundaries. You are a natural problem solver who steers ambiguity and leads autonomously.






Key job responsibilities
ROLE & RESPONSIBILITIES:

Customer Solutions Managers (CSMs) are obsessed with accelerating our customers cloud adoption and driving value from investments in the cloud. CSMs have ownership of customers cloud enablement / adoption readiness driving migrations at scale leading digital transformations and benefit/ value realization for AWS customers.

For effective adoption of AWS CSMs focus on driving customers people and operating model change. CSMs ensure customer leaders have sufficient knowledge of AWS and establish an education strategy to up-skill technical and non-technical roles across the customers organization. CSMs work closely with customer stakeholders to define their clouds business case establish a vision / roadmap for their cloud program. CSMs are customer advocates driving resolution of blockers to migrations and new solutions on AWS by delivering successful proof of concepts and creating paths towards value realization.

For migration success digital transformation and value realization CSMs work backwards from the customers cloud business case and defines the customers cloud migration/ digital transformation strategy which guides people process and operating model changes for customer success. CSMs defines a detailed plan which includes key milestones collectively owned by Customer AWS and Partner teams. CSMs partner with our customers to install and mature their Cloud Business Office capabilities accelerate migrations and broader adoption of AWS at scale. CSMs work with our customers to establish the Cloud Leadership team and broader governance structures to effectively govern both our partnership with the customer and the customers adoption of AWS. With a focus on accelerating adoption CSMs drive the effective use of mechanisms to improve migration velocity and customers ability to operate business applications at scale on AWS reducing the customers time to benefit.

The primary focus for a CSM is serving as the cloud change agent for our customers bringing structure programmatic discipline and thought leadership to drive forward migration readiness migration velocity and digital transformation/ modernization. CSMs balance bringing best practice AWS learnings to the customer with the freedom to explore to find innovative ways to help tailor existing learnings and/or build something new that is more relevant and impactful to our customer needs on AWS. Ultimately the CSM is driven by making sure the customer realizes their goals and ambition on AWS key obstacles are rapidly unblocked enabling the customers cloud journey to efficient.


About the team
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the 8 description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

The AWS Industries team is committed to helping industry customers enable their digital transformation journeys. Our primary goal is to meet customers where they are in their cloud journey and work backwards from their industry specific needs to transform their business and their entire industry. Our team speaks the language of our industry customers which means that we focus on business outcomes and industry use cases on behalf of our customers whether that is how we build products and solutions how we sell how we deliver or how we partner.

- 10 years of senior leadership or 10 years of progressive technology implementation experience
- 5 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Experience working cross-functionally and driving decision making among stakeholders with competing goals
- Experience with program management spanning planning execution and project delivery

- AWS certification such as AWS Solutions Architect or a similar cloud certification
- Experience in verbal and written communication for executive level leaders
- Experience in the financial services industry
- Experience leading software development organizations in a DevOps model

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164500/year in our lowest geographic market up to $284300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.