Head of NYL GBS Transformation and Enablement Office

Location Designation:Hybrid - 3 days per week

* This position is primarily hybrid for candidates based in Chattanooga TN; New York NY; or Philadelphia PA. However we may consider remote candidates located elsewhere in the U.S. depending on experience and alignment with team needs.

Role Overview:

The Head of the New York Life Group Benefit Solutions (NYL GBS) Transformation Office will serve as the strategic and executional lead driving efforts to define execute and scale reimagine initiatives. The leader will oversee the transformation vision and drive integration of efforts across business functions ensuring that initiatives align with the divisions strategic goals drive measurable business value and are implemented responsibly and effectively. The role combines strategic focus relentless execution and a consistent disciplined approach.

In partnership with internal business leaders and external stakeholders this leader will ensure that AI-enabled capabilities empower process and role evolution while translating into tangible business outcomesenhancing distribution effectiveness deepening client relationships and powering differentiated experiences and efficiency across the value chain.

The ideal candidate is a visionary who can deliver near-term wins an influencer who can mobilize across a matrixed enterprise and a disciplined operator who ensures AI drives measurable business value responsibly and at scale.

What Youll Do:

Strategic focus:

• Define build and scale the GBS AI transformation and enablement office including strategy development program management execution change enablement and value realization functions.
• Act as the chief evangelist for AI inspiring adoption internally and positioning the organization externally as a market leader in responsible data-driven transformation.
• Champion AI literacy culture and storytelling driving brand evolution toward an AI- and data-first organization recognized for its innovation thought leadership and market eminence.
• Develop own and communicate a clear transformation strategy integrating technology including AI Gen AI and agentic AI with process and role evolution which aligns with GBS vision of service excellence while remaining hyper-focused on value.
• Accountable to deeply understand internal and external GBS stakeholders to develop a multi-year roadmap that supports improved experiences efficiency and differentiation.
• Responsible for making business cases seeking organizational buy-in and securing funding for key initiatives; prioritizes investments based on value stakeholder need and capacity.
• Gain executive buy-in for transformation efforts ensuring alignment across departments.

Relentless execution:

• Leads and mentors a team of both direct reports as well as matrix partners in the design development and delivery of transformation initiatives.
• Drives the prioritization of capabilities based on value - driving operational efficiency customer experience and innovation.
• Ensure coordination across GBS business and IT teams to accelerate adoption avoid duplication and maximize outcomes.

• Develop and drive change management and communication strategies to foster adoption of new systems processes and behaviors across the organization.
• In partnership with key businesses ignite roadmap items to life via user stories/requirements and executing test and learns to deliver optimal outcomes for initiatives enabling execution of roadmap deliverables.
• Drives and/or empowers key business decisions regarding execution and roll out plans engaging key leaders and SMEs as needed.

Disciplined approach:

• Establish processes KPIs and governance structures to monitor progress and accountability as well as frameworks and standards for responsible AI adoption.
• Evaluate and manage strategic partnerships with AI vendors consulting partners and research organizations to bring innovation into execution.
• Build business KPIs tied to efficiency growth and customer outcomes.
• Track and report impact ensuring initiatives deliver expected business value.
• Accountable for transformation team budget inclusive of internal and vendor business spend; evaluates spend for value and adjusts as needed.

What Youll Bring:

• Bachelors Degree and a minimum of 12 years of experience implementing transformational initiatives; proven success leading enterprise-scale AI or data initiatives.
• Deep understanding of Group Insurance Life & Annuities and/or Financial Services business models operations and value drivers.
• Exceptional relationship-building and influence skills with a track record of mobilizing cross-functional teams and driving organizational change within complex matrixed environments.
• Proven ability to navigate ambiguity establish clarity and drive tangible results in dynamic or rapidly evolving contexts.
• Ability to connect AI and data initiatives to business outcomes such as growth customer experience productivity and risk management.
• Future mindset but willingness to jump in own work and make meaningful short-term progress.
• Demonstrated strong analytical and problem-solving skills; ability to be innovative and test and learn concepts validating hypothesizes.
• Established ability to leverage marketplace knowledge and experience to consult make prioritization and trade off decisions and make recommendations to senior leadership.
• Market-aware and externally connected leveraging ecosystem insights to inform prioritization shape the roadmap and advise senior leadership on opportunities partnerships and competitive positioning.

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Pay Transparency

Salary Range:$156000-$223000

Overtime eligible:Exempt

Discretionary bonus eligible:Yes

Sales bonus eligible:No

Actual base salary will be determined based on several factors but not limited to individuals experience skills qualifications and job location. Additionally employees are eligible for an annual discretionary addition to base salary employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees and have unique offerings for a modern workforce including leave programs adoption assistance and student loan repayment programs. Based on feedback from our employees we continue to refine and add benefits to our offering so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion
At New York Life fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Lifes leadership in this space.

Recognized as one of Fortunes Worlds Most Admired Companies New York Life is committed to improving local communities through a culture of employee giving and volunteerism supported by the proud that due to our mutuality we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life please visit the Careers page of .

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Job Requisition ID: 92851