Executive, Client Management

Job Summary

To be responsible for the overall smooth liaison of the assigned client portfolio/s thus ensuring excellent services is given satisfaction is achieved and contributing to the organizations profitability and build client loyalty.

General Responsibilities

• Financial and Management Objectives
  To manage all assigned client portfolio/s to effectively achieve the organizations targeted financial and management objectives as determined by the management.

• Key Performance and Service Level Achievement
  To review monthly and consolidated YTD KPI/SLAs committed with clients and to take lead using available insight to update Management on consistent malperformances and collaborating with internal stakeholders for development and improvements when needed.

• Contract Review and Renewal
  To fully understand existing T&Cs contained in the Distribution and Supplemental Agreements to ensure consistent services are provided in alignment with contract contribute insights during contract negotiation to protect DKSHs risks and interests and ensuring fair requirements in contractual discussion.

• Client Engagement and Retainment
  To build a strong relationship with all levels of clients organization through clear understanding of the history-to-current relationship business setup and model clients internal operations preferences to maintain a solid relationship and strive in exceeding client expectations.

• Leading Position
  To consistently strive and maintain a position as clients preferred business partner through detailed understanding of clients product portfolios business strategies target and their competitions to understand industrys trends governmental and regulatory changes and updates are consistently studied and updated to enrich the business partnership.

• Alternative Income Streams Generation (Value Added Services)
  To consistently contribute into achieving organizationals financial targets through marketing on existing value-added services to understanding the challenges and changes in the business environment that the clients are in to deeply generate and contribute additional beyond existing agreed services to assist the clients and generate additional income streams through new upsell and cross sell opportunities

• Coaching and Training
  To lead coach participate and fosters a positive team culture and improves communication as individuals share information collaborate effectively and gain a better understanding of other areas within the organization.

• Control and Compliance
  To escalate to management on key risk matters affecting which may potentially harm DKSH-Client business partnership and potential impact to DKSHs control and compliances policies.

Functional Skills and Knowledge

Minimum 2-3 years working experience in a similar role.
Demonstrate basic client management skills.
Able to work under pressure/ pace environment.
Analytical and quantitative skills.
Demonstrate proficiencies in office productivity tools (e.g. Excel Word and PowerPoint).
Appreciation and respect for cultural sensitivities especially in cross-country/-cultural interactions.
Good fluency in local language and ideally in English both written and spoken.

Education

Minimum Bachelors Degree in Business Administration/Marketing/related field.