Senior Customer Success Executive

• We are seeking a Customer Success Manager (CSM) who thrives in high-stakes environments builds trust with executive-level stakeholders and drives meaningful outcomes for our clients. This individual will serve as the primary partner for our law enforcement and public safety customers guiding them through onboarding adoption and ongoing success while balancing strategic relationship management with tactical project execution.
  The ideal candidate is consultative assertive when needed and unafraid to engage with difficult personalities. They bring curiosity resilience and executive presence to every interaction ensuring they deliver results even under pressure. You will also work closely with multiple cross-functional teams by providing invaluable insight into customers needs and challenges helping influence and guide internal product roadmaps and projects. As someone that wears multiple hats from strategic advisor to project management to product expert to consultant you will continually be focused on making your customers more efficient and more confident within their daily workflows.

What Youll Do:

• Lead customers through discovery sessions to uncover true needs challenges and opportunities for success.
• Manage complex multi-stakeholder projects from kickoff to completion applying strategic project discipline to keep initiatives on track and within scope.
• Navigate and resolve challenging personalities and situations with professionalism confidence and diplomacy.
• Act as a strategic consultant providing data-driven recommendations and guiding customers toward best practices in adoption and outcomes.
• Build and maintain relationships at the executive level demonstrating credibility confidence and the ability to influence.
• Drive retention and growth by identifying expansion opportunities and ensuring customers realize the full value of our solutions.
• Collaborate cross-functionally with internal teams (Product Engineering Support Sales) to advocate for customer needs.

What We Need:

• Tenacity and Urgency relentless focus on driving customer outcomes and overcoming obstacles.
• Consultative Mindset ability to ask the right questions uncover true needs and provide strategic guidance.
• Assertiveness confidence to set boundaries influence stakeholders and steer conversations toward solutions.
• Executive Presence polished confident communicator capable of engaging senior leaders with credibility.
• Project Management Expertise strong organizational skills with proven ability to manage complex projects and competing priorities.
• People Wrangler emotional intelligence and resilience to navigate high-pressure challenging interactions with professionalism.
• Curiosity natural drive to learn understand and explore new solutions for customers.
• Law Enforcement Knowledge understanding of public safety workflows challenges and operational environments.
• Formal CSM Background proven experience in a customer success role with measurable impact on retention and growth.
• Discovery Skills ability to uncover hidden pain points and opportunities through structured conversations.
• Confidence poised adaptable and effective in high-stakes executive-level discussions.

• • 5 years in Customer Success Account Management or a related client-facing role.
  • Experience working with law enforcement public safety or highly regulated industries strongly preferred.
  • Some Sales experience preferred.
  • Formal training or certification in Customer Success Account Management or Project Management a plus.
  • Excellent communication negotiation and presentation skills.
  • Ability to travel as needed to support customer engagements.

Benefits that Benefit You:

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical Dental Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes we have snacks in our offices

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Axons mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axons impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental health and safety regulations policies and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice advances equity values diversity and fosters inclusion. Were committed to hiring the best talent regardless of race creed color ancestry religion sex (including pregnancy) national origin sexual orientation age citizenship status marital status disability gender identity genetic information veteran status or any other characteristic protected by applicable laws regulations and ordinances and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process please email. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes.