Senior ICT Operations Technician for NATO with security clearance
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Job Location:
Norfolk, MA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Would you like to join the leading international intergovernmental organization
The Senior Technician is responsible for delivering first-call resolution and proactive support for ICT systems infrastructure and assets within CSU Norfolk and supported clients. The role involves handling Level 1 support activities maintaining hardware and software and ensuring high levels of customer satisfaction in a multi-national VIP environment.
Responsibilities:
Delivers first call resolution in accordance with Standard Operating Procedures (SOP);
Performs Level 1 forward support for incidents and request fulfilment in accordance with applicable SOPs;
Escalates incidents to Level 2 support as necessary;
Installs and maintains CIS assets for CSU Norfolk and supported customers;
Installs and maintains Software on LAN workstations;
Records all actions pertaining to CIS support in the approved ticket management system;
Adheres to Technical Assistance Center SOP;
Provides status updates for assigned requests via the approved ticket management system;
Follows-up with users on completed requests prior to closing associated tickets;
Contributes to accountability of CIS assets;
Escalates User Complaint Management and Problem
Management to TAC Cell Head;
Executes pro-activeness for all requests assigned to User Support Section;
Adheres to work schedule providing support by engaging directly with the customer;
Must be able to engage professionally in a multi-National environment working with VIPs.
Essential Qualifications & Experience:
Installation operation and maintenance of computer systems on local area networks (LAN);
System administration and maintenance of computers running Microsoft Windows 10;
Installation operation and maintenance of commercial off the shelf (COTS) equipment (i.e. desktop and laptop computersprinters);
Service Desk management including incident and problem processing change request processing availability management and user interaction;
Coordination of appropriate and timely responses including channeling requests for help to appropriate work centers for resolution monitoring progress and keeping users apprised of progress;
A Fundamentals (Hardware / Software).
If youve read the description and feel this role is a great match wed love to hear from you! Click Apply for this job to be directed to a brief questionnaire. It should only take a few moments to complete and well be in touch promptly if your experience aligns with our needs.
Key Skills
- Splunk
- Compliance Management
- IDS
- SOC
- Cybersecurity
- Identity & Access Management
- Security
- Information Security
- Process Engineering
- Metadata
- Encryption
- Siem
