Mental Health and Addiction Clinical Services Supervisor

• Leading managing motivating and developing of Staff

  • Communicates and engages providers in key clinical initiatives by establishing and sharing a clear compelling vision that allows them to see their contribution and role in the work

  • Oversees management of program staff performance

  • This includes but is not limited to:
    communicating expectations
    conducting timely performance reviews
    coaching
    developing clinical skill
    providing recognition
    providing disciplinary actions when needed
    using patient experience data to celebrate and enhance provider practice

  • Assists in recruiting selecting and onboarding highly talented team members

  • Plans communications for staff meetings

  • Understands and communicate the service line strategic vision to program staff as needed

  • Partners with operational management to optimize the operational design including care team structure and staffing required to carry out the plan

  • Utilizes evidence-based management practices
    Provides instructional learning regarding use of behavioral interventions
    Provide/maintain a caseload of clinical supervision to per-licensed therapists within our departments system per qualifications

  • Identifies needed changes on how to best support program staff and/or resources needed to best implement care and escalate appropriately to next level leadership and/or key stakeholders

• Employee Engagement

  • Analyzes and act on employee engagement data

  • Engages in employee rounding activities

  • Provides regular in person presence at site demonstrating awareness and involvement in site activities (lead staff meetings etc.)

  • Seeks opportunities to promote development and growth as a leader including meeting facilitation and representation locally and within the MH&A Clinical Service Line

  • Fosters provider awareness of their informal role as a leader at the site

• Deliver Exceptional Patient Experience Quality and Improved Performance

  • Understands and acts on Patient Experience survey data on a service line level

  • Accountable for survey dimensions related to patient experience

  • Empowers staff to resolve patient complaints and concerns and create a mindset of service recovery when needed

  • Ensures provider resources are aligned for optimal patient access

  • Partners with key stakeholders to co-lead and deploy system-wide initiatives using effective change management and improvement methodology with operations managers

  • Participates in Daily Management System when appropriate

  • Accountable for clinical quality outcomes

  • Identifies and address gaps in adherence to care integration strategies

• Provide behavioral services

  • Completes individualized functional assessments

  • Develops individual treatment plans/updates to support the clinical need as it arises

  • Completes Diagnostic Assessments to support patient admissions into programming as needed

  • Evaluates effectiveness of services provided

  • Modifies plans as necessary

• Financial

  • Manages overall program and staff productivity and address issues in a timely manner

  • Collaborates with operational support in managing operating expense and program volumes/productivity to support overall program performance by reviewing reports with Operations Manager to determine when and if action is needed and strategically assess and solve problems to align operating expenses and productivity real-time and long-term

• Safety Risk Management and Compliance

  • Partners with key stakeholders to ensure adherence to all safety risk and compliance policies and procedures

• Other duties as assigned.

Required Qualifications

• Masters degree in mental health therapy or related field

• 3 years in mental health and addiction services

• 2 years in leadership

Licenses/Certifications

• Licensed Ind Clinical Social Worker - MN Board of Social Work required or

• Licensed Professional Clinical Counselor - MN Board of Behavioral Health & Therapy required or

• Licensed Marriage & Family Therapist - MN Board of Marriage and Family Therapy required

• Licensed Psychologist - MN Board of Psychology required

Physical Demands

• Medium Work*:

• Lifting weight up to 32 lbs. occasionally (*Allina Safe Patient Moving Policy) up to 25 lbs. frequently