Senior Salesforce Administrator
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Job Location:
Seattle, OR - USA
Monthly Salary:
$ 160650 - 217350
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Company:
The Boeing CompanyBoeing Global Services (BGS) is hiring a Senior Salesforce Administrator to own and optimize our Salesforce Service Cloud platform and evolve our service operations with AI and automation based in Seattle Washington or Dallas Texas. Youll be the primary admin for our Service Cloud implementation manage integrations and security and partner with Product Data and Engineering teams to deliver scalable secure and measurable improvements in agent productivity and customer satisfaction.
What Youll Do
- Operate as the daytoday Salesforce Administrator for Service Cloud users: Manage configuration Flows security model permission sets sharing and org settings
- Support Service Cloud architecture and scalability efforts to support highvolume support operations
- Support the Implementation of AI-driven automation (Agentforce / Einstein / Next Best Action) for intelligent routing autoclassification and agent assistance
- Support integration of Salesforce Order Management MuleSoft/Informatica Data Cloud and Experience Cloud; manage named credentials and connected apps
- Support Omni-channel deployments including email webforms chatbots Live Agents and Voice (Amazon Connect)
- Inventory and govern automations (Flows Process Builders Apex) identify risk and drive remediation with Development and Architecture teams
- Experience Cloud configuration and Knowledge base enablement to improve deflection and selfservice
- Ensure data integrity and governance: validation rules structured imports and steward collaboration
- Implement security segregation of duties (SoD) and audit controls to meet compliance requirements (e.g. SOX)
- Troubleshoot advanced user issues and integration failures; produce runbooks and drive crossteam resolution
- Train and enable users; create documentation and release notes
Who you are
- Deep Service Cloud experience: youve administered complex Service Cloud orgs and understand case management routing entitlements and Knowledge
- AI curious and practical: youve used or are ready to implement Agentforce Einstein or other AI capabilities to automate and assist agents
- Data & security minded: you understand data modeling sharing permission sets SSO and compliance controls
- Collaborative: you can translate business needs into secure maintainable Salesforce solutions and work well with crossfunctional teams
- Results oriented: you measure impact and use KPIs to improve operations
Basic Qualifications (Required Skills/Experience):
- 8 years of Salesforce administration experience (enterprise environments) Service Cloud focus
- Salesforce Administrator Certification required
- Handson experience with Salesforce Workforce Rules Flows (recordtriggered/auto-launched) and Process Builder migration. Apex familiarity a plus
- 8 years of experience creating dashboards and operational reports for support KPIs
- Bachelors Degree is required
Preferred Qualifications (Desired Skills/Experience):
- Salesforce Certificates: Platform App Builder or Platform Developer I Service Cloud Consultant
- Familiarity with integrations (named credentials connected apps) and middleware (Informatica or MuleSoft)
- Experience with Agentforce Einstein Next Best Action or equivalent AI/automation tooling
- Experience with Data Cloud
Drug Free Workplace:
Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.
Pay & Benefits:
At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.
The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.
The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.
Pay is based upon candidate experience and qualifications as well as market and business considerations.
Summary pay range:
Level 4: $127500 - $172500
Level 5: $160650 - $217350
Language Requirements:
Not ApplicableEducation:
Bachelors Degree or EquivalentRelocation:
Relocation assistance is not a negotiable benefit for this position.Export Control Requirement:
This position must meet export control compliance requirements. To meet export control compliance requirements a U.S. Person as defined by 22 C.F.R. 120.15 is required. U.S. Person includes U.S. Citizen lawful permanent resident refugee or asylee.Safety Sensitive:
This is not a Safety Sensitive Position.Security Clearance:
This position does not require a Security Clearance.Visa Sponsorship:
Employer will not sponsor applicants for employment visa status.Contingent Upon Award Program
This position is not contingent upon program awardShift:
Shift 1 (United States of America)Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
Boeing Participates in E Verify
Right to Work Statement
Required Experience:
Senior IC
Key Skills
- Leadership skills
- Communication skills
- Diary Management
- GAAP
- Accounting
- ocacle
- Payroll admin
- Performance Management
- Human Resources
- Supervising Experience
- Financial Planning
- Writing Skills
About Company
Join Boeing and do work that changes the world. Explore aerospace and defense careers in engineering, business, IT and more, search jobs and apply here.
