Facility Operations Manager – IFM Governance

Job Description

• The Facility Operations Manager IFM Governance acts as the key owner of all Integrated Facility Management (IFM) services across LEGO Manufacturing Virginia ensuring that service delivery performance compliance and cost management meet LEGO Group standards and business expectations.
• This role provides operational governance and partnership oversight of the IFM provider ensuring smooth collaboration structured reporting and continuous improvement across all facilities operations areas including maintenance cleaning security reception logistics support and workplace experience.

Governance & Performance Management

• Lead the governance framework for the IFM contract across the LVA site (and associated facilities).
• Ensure robust SLA/KPI measurement tracking and quarterly business reviews (QBRs).
• Supervise day-to-day operational alignment between LEGO LVA and the IFM provider to secure high-quality safe and efficient operations.
• Maintain partner concern routes and issue management process for all IFM-related topics.
• Own monthly performance reporting and continuous improvement pipeline.

Financial & Contract Management

• Ensure budget adherence cost transparency and proactive forecasting of facility operational expenses.
• Support the Facility Director in annual budgeting variance analysis and contract governance.
• Lead change control and scope adjustments with the IFM provider in coordination with Procurement and WS&O HQ.

Compliance & Safety

• Drive alignment with LEGO Group standards legal requirements and EHS policies.
• Supervise IFM partner compliance with site safety protocols training and audits.
• Support the Compliance & EHS Specialist on inspections incident reporting and documentation.

Operations Excellence & Continuous Improvement

• Find opportunities for efficiency digitalization and workplace experience improvements.
• Benchmark service quality and implement global standard processes in IFM delivery.
• Facilitate knowledge sharing and operational learning within the LVA Facilities team.

Team member & Partner Management

• Act as the primary LEGO contact for IFM governance at LVA.
• Build positive relationships with both internal team members (Operations HR Finance EHS Engineering) and external vendors.
• Ensure alignment of IFM operations with production schedules and site priorities.

Are you up for the challenge

• Experience in facilities management ideally in a manufacturing or campus environment.
• Demonstrated experience handling or governing IFM partnerships and large service contracts.
• Strong financial literacy and understanding of operational budgets and cost drivers.

Skills & Proficiencies

• Excellent partner management and negotiation skills.
• Structured data-driven and able to translate operational data into insight and action.
• Deep understanding of facility management fields (maintenance cleaning security catering workplace experience).
• Strong communication and collaboration skills across organizational levels.
• Proficient in Microsoft Office Suite and digital FM systems (Planon DALUX or similar).
• Note: This position is based at our LEGO Virginia manufacturing factory located in Richmond. This is not a remote position.

Compensation

Applications are reviewed on an ongoing basis. However please note we do amend or withdraw our jobs and reserve the right to do so at any time including prior to any advertised closing date. So if youre interested in this role we encourage you to apply as soon as possible.

Whats in it for you

Here are some of what to expect:

FamilyCareLeave We offer enhanced paid leave options for those important times.

Insurances All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

Wellbeing We want you to be your best self so youll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based

ColleagueDiscount We know youll love to build so from day 1 you will qualify for our generous colleague discount.

Bonus We do our best work to succeed together. When goals are reached and if eligible youll be rewarded through our bonus scheme

Your workplace When you join the team youll be assigned a primary workplace location i.e. one of our Offices stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

We strive to create a diverse dynamic and inclusive culture of play at the LEGO Group where everyone feels safe valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex gender identity or expression race/ethnicity national origin sexual orientation disability age religion and Veteran status) to apply for roles in our team.

We support our employees in being there for the moments that matter in life and celebrate families of all kinds the loved ones that make us who we are. Being part of the LEGO Group also means taking part in our annual Play Day playing a part in building a sustainable future and continuing our mission to inspire and develop the builders of tomorrow.

The LEGO Group is fully committed to Childrens Rights and Child Wellbeing across the globe. Candidates offered positions with high engagement with children are required to take part in Child Safeguarding Background Screening as a condition of the offer.

Thank you for sharing our global commitment to Childrens Rights.

We conduct drug screening as a part of our drug free workplace policy and in support of our commitment to the health and safety of our employees.

Online Application Accessibility Statement; which is intended for people with disabilities - LEGO systems endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our web site or need assistance completing the application process please contact the HR Service Desk at 1. option #3. Please note these communication channels should be used for those having difficulty accessing our on-line channels not to inquire about job opportunities.

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Then make it real.

Join the LEGO team today.