Operations Manager

As an Operations Manager for the FordPay eCommerce Payments team you will lead and optimize the operational processes that underpin our critical payment services. This pivotal role involves overseeing the day-to-day operational excellence driving strategic initiatives managing key vendor relationships and ensuring robust compliance and security across our payment ecosystem. You will be instrumental in shaping the operational strategy for FordPay directly impacting our ability to provide seamless and secure payment solutions for Ford merchants and dealers globally.

What youll do

• Drive Operational Excellence: Own the day-to-day health of the FordPay platform leading incident resolution managing support queues and ensuring system stability to provide a seamless payment experience for all users.
• Build and Scale Operational Processes: Design document and implement the playbooks procedures and onboarding checklists that allow us to launch new products and support our global network of dealers and merchants effectively.
• Manage Strategic Vendor & Merchant Relationships: Serve as the primary operational owner for key payment partners (e.g. Fiserv Stripe) driving performance managing escalations and fostering strong collaboration with our internal Ford business units.
• Ensure Robust Compliance and Security: Lead all operational aspects of security and compliance including PCI attestations internal/external audits and business continuity planning to protect our customers and the business.
• Lead with Data and Analytics: Define reporting requirements oversee payment reconciliation and use data to identify trends solve complex problems and inform our strategic decisions.

Youll have

• A Bachelors Degree in a relevant field or equivalent professional experience.
• 5 years of experience in an operational leadership role with a strong preference for experience in payments fintech or large-scale eCommerce operations.
• Proven experience in diagnosing complex operational issues and implementing scalable solutions.
• Strong business acumen and communication skills with the ability to articulate complex operational concepts to both technical and business stakeholders.
• Excellent project management and prioritization skills; you thrive in a fast-paced environment and can manage competing priorities with minimal oversight.

Even better you may have

• Deep subject matter expertise in eCommerce payment methods (Credit Card ACH) payment gateways and chargeback management.
• A strong track record of managing enterprise-level vendor relationships including performance management (KPIs) and contract oversight.
• Experience working within a complex ecosystem of internal business units and external partners (e.g. dealers merchants).
• A calm decisive approach to managing high-pressure situations and tight deadlines.
• Direct experience leading the operational workstreams for a major system migration or product launch.

ADDITIONAL INFORMATION:

Very minimal but occasional weekend off-hours and holiday support is required (rotational across the team). Occasional flexibility in start and end times as needed to support system launch cycles.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

What youll receive in return

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all of the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental vision and prescription drug coverage
• Flexible family care days paid parental leave new parent ramp-up programs subsidized back-up childcare and more
• Family building benefits including adoption and surrogacy expense reimbursement fertility treatments and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

For information on Fords salary and benefits please visit: sponsorship is not available for this position.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-

This position is hybrid. Candidates who are within commuting distance to a Ford hub location may be required to be on-site four or more days per week.

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