Senior ServiceNow Business Analyst- Secret (Remote MD, DC and VA)
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Job Location:
Reston, VA - USA
Monthly Salary:
$ 81094 - 137860
Posted on:
9 hours ago
Vacancies:
1 Vacancy
Job Summary
ICFs IT Modernization division is a rapidly growing entrepreneurial technology-driven department seeking a motivated Senior ServiceNow Business Analyst to support the upcoming needs of our federal customers.
This position will be working directly with stakeholders serving in both Business Analyst and Project Lead roles and must be able to communicate effectively via phone and web conferencing as many stakeholders work addition to supporting all phases of the project this position will also be responsible for authoring content and peer reviewing a wide array of documents including functional technical training as well as marketing and proposals.
We are seeking a ServiceNow Technical Business Analyst/Systems Analyst professional with strong expertise in the IT Service Management (ITSM) module working knowledge of Asset Management and foundational development skills. This role involves engaging with stakeholders leading requirement-gathering sessions and translating business needs into clear technical requirements and actionable development tasks. The ideal candidate should be able to configure and customize the ServiceNow platform support testing and validation and act as a functional liaison between business users and technical teams. This is an excellent opportunity for someone with both ServiceNow technical expertise as well as strong communication analysis and leadership skills.
Responsibilities
Lead and participate in requirement-gathering meetings and workshops with business stakeholders and technical teams
Capture analyze and document business requirements in formats suitable for technical implementation including ServiceNow stories or tasks
Translate business needs into functional specifications technical documentation and actionable development tasks
Develop configure and customize ServiceNow features (forms workflows catalog items reports dashboards notifications)
Collaborate with ServiceNow developers and senior team members to ensure accurate implementation scripting integrations and platform enhancements
Support troubleshooting testing validation quality assurance and enhancement of ITSM and Asset Management modules
Provide subject matter expertise on ITSM best practices and Asset Management processes
Serve as a liaison between business stakeholders developers and leadership to ensure alignment and clarity
Lead small meetings or workshops to clarify requirements and validate delivered functionality
Assist in end-user training efforts and maintain clear documentation of configuration requirements and decisions
Contribute to process improvement initiatives and ServiceNow platform enhancements
Clearance: Active Secret
Work location: Hybrid - Its currently remote but the arrangement could change based on client needs and employees may need to come into the office in Downtown DC if requested.
Required Qualifications:
4 years of experience working with ServiceNow with a focus on ITSM and Asset Management modules
Experience with ServiceNow modules such as Asset Management CMDB and Discovery
Foundational knowledge of ServiceNow development configuration workflows and data structures including basic JavaScript
Familiarity with ITSM processes (Incident Problem Change Request) and ITIL practices
Proven ability to lead meetings facilitate requirement discussions and document business needs from diverse stakeholders
Strong written and verbal communication skills with experience translating business needs into technical solutions and documentation
Demonstrated problem-solving skills attention to detail and willingness to learn from senior team members
Collaborative team player able to work independently and across technical and business groups
US citizenship and Clearance: Active Secret
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) or other relevant certifications
Experience in government or enterprise IT environments and projects
Familiarity with Agile/Scrum methodologies and experience working in such environments
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
We will consider for employment qualified applicants with arrest and conviction records.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$81094.00 - $137860.00Virginia Remote Office (VA99)Required Experience:
Senior IC
Key Skills
- SQL
- Agile
- Business Analysis
- Visio
- Waterfall
- Business Process Modeling
- Requirements Gathering
- Business requirements
- JD Edwards
- SDLC
- Systems Analysis
- Data Analysis Skills
About Company
About ICF: The Integral Coach Factory is one of the earliest production units of independent India. It was inaugurated by the first Prime Minister of India Pt. Jawaharlal Nehru on 2nd October, 1955. Later the Furnishing Division was inaugurated on 2nd October, 1962 and the production ... View more
