Sr Technical Product Support

Tokyo - Japan

Monthly Salary: Not Disclosed

Posted on: 14 hours ago

Vacancies: 1 Vacancy

Job Summary

Join us at Entrust

At Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.

Get to Know Us

Headquartered in Minnesota Entrust is an industry leader in identity-centric security solutions serving over 150 countries with cutting-edge scalable technologies. But our secret weapon Our people. Its the curiosity dedication and innovation that drive our success and help us anticipate the future.

Position Overview:

The Lead Field Service Technician will take a leadership role in both the field service team and the broader service organization. This individual is expected to be a proactive solution provider playing a key role in resolving critical issues and ensuring the success of large-scale installations. Additionally the technician will support the Area Service Manager (ASM) in enhancing the current service organization.

Responsibilities:

Project management

Manage large-scale installation projects.
Engage in projects from the early stages and take full ownership through to customer acceptance.

Problem solving

Investigate serious and complex service cases with the team.
Apply logical thinking to identify root causes and implement effective solutions

Support ASM

Provide business data from the Service Report (SR) system and contract database (Oracle) upon request.

Dispatching

Assign the right technician to the right task or project on a daily basis to ensure efficient operations.

KPI Improvement

Analyze key performance indicators (e.g. utilization parts cost number of cases).
Collaborate with the ASM to implement initiatives that improve KPI outcomes.

Hands-on Service Tasks (Approx. 30%)

Handling tasks from standard procedures to high-level technical challenges.
Act as a role model by demonstrating logical and structured problem-solving approaches.

Basic Qualifications

Basic Business English communication skill TOEIC Score >600
Associates degree in Electronics or equivalent
Bachelors degree or higher required
Minimum of 5 years of electromechanical technician experience
Proficient problem solving and troubleshooting skills
Proficient with PCs current operating systems and relevant software applications
Willingness and ability to work flexible hours assignments and travel (up to 80%) when required
Ability to occasionally lift up to 32 kg
Overtime is required as needed
Must have a valid drivers license including insurability

Preferred Qualifications:

With management experience
- Additional electromechanical technician or field service experience
- Proficient in electro-mechanics digital electronics and software required to maintain Entrust Datacard and 3rd party products
- Skilled with tools and electronic test equipment

Proficiency in Excel (e.g. VLOOKUP Pivot Tables) is required
- A Certification and/or N Certification

At Entrust we dont just offer jobs we offer career journeys. Here is what you can expect when you join our team:

Career Growth: Whether youre a budding developer or a seasoned expert were invested in your professional journey. With learning-forward initiatives and exciting challenges your growth is our priority.

Flexibility: Life is all about balance. Whether youre remote hybrid or on-site we offer flexible options that fit your lifestyle.

Collaboration: Here your voice matters. Our teams thrive on sharing ideas brainstorming solutions and working together to build a better tomorrow.

We believe in securing identitiesbut it doesnt stop there. At Entrust were passionate about valuing all identities. Our culture is built on diversity inclusion and respect. From unconscious bias training for our leaders to global affinity groups that connect colleagues across the globe were creating a community where everyone is encouraged to be themselves.

Ready to Make an Impact

If youre excited by the prospect of innovating growing your career and collaborating in a dynamic environment Entrust is the place for you. Join us in making a difference. Lets build a more secure worldtogether.

Apply today!

For more information visit . Follow us on LinkedIn Facebook Instagram and YouTube

For US roles or where applicable:

Entrust is an EEO/AA/Disabled/Veterans Employer

For Canadian roles or where applicable:

Entrust values diversity and inclusion and we are committed to building a diverse workforce with wide perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds and we strive to provide an accessible experience for candidates of all abilities.

If you require an accommodation contact .

Recruiter:

Claudia Vernon

Required Experience:

Senior IC

Join us at EntrustAt Entrust were shaping the future of identity centric security solutions. From our comprehensive portfolio of solutions to our flexible global workplace we empower careers foster collaboration and build solutions that help keep the world moving safely.Get to Know UsHeadquartered i...