Fund Operations Client Servicing AnalystAssociate (Korean Speaking)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Department:
Job Summary
Are you passionate about client service and ready to make an impact in fund operations Join a team where your language skills and expertise help deliver outstanding service to institutional clients across Asia. Youll collaborate with talented colleagues take ownership of key processes and grow your career in a supportive inclusive environment. We value your drive for excellence and offer opportunities for advancement and skill development. Be part of a team that celebrates partnership innovation and success.
As a Client Servicing Analyst/Associate (Korean Speaking) in the Fund Operations Service Delivery Team you manage day-to-day client service ensuring queries are resolved and issues are escalated promptly. You take ownership of reporting activities and collaborate with internal and external partners to deliver accurate timely financial statements and portfolio information. You help drive process improvements and support the adoption of digital tools contributing to a culture of continuous learning and innovation. Your work helps us deliver exceptional service and build strong client relationships.
Job responsibilities
- Produce and validate of a suite of International Financial Reporting Standards (IFRS) compliant and regulatory reports timely and accurately with a focus on process efficiency and data integrity
- Take ownership of all reporting activities hub governance and project management of service change request
- Analyze of client accounting records and escalation where appropriate of any potential issues identified
- Coordinate visits to accounting clients for periodic service reviews accounting/technology training and knowledge sharing
- Serve as the contact point between internal & external parties (Clients Fund Managers Relationship Managers Client Service etc.) to handle accounting or product-related issues that may arise and ensure there is path to green
- Maintain an orderly set of records for each client including client service level agreements to facilitate query management and internal or external audits
- Support continuous development of processes and controls within the group including adoption of digital tools and automation where appropriate
Required qualifications capabilities and skills
- Bachelors Degree in Finance Accounting or related discipline
- At least 5 years of experience in financial reporting audit or fund accounting related roles
- Fluency in written and spoken Korean is required to communicate with stakeholders and clients from Korea
- Strong understanding of security types and accounting treatment
- Analytical and problem-solving skills with operational experience
- Good knowledge of stock market practices and data vendor systems (i.e. Bloomberg)
- Proficiency in Microsoft Office applications (Excel VBA Access Word) and ability to leverage technology for process improvement and client service
- Highly motivated execution driven flexible and versatile character with ability to influence and negotiate for results
- Strong end to end ownership governance controls risks and dependency management
- Professional approach to client service delivery
- Willingness to work additional hours during peak periods
Preferred qualifications capabilities and skills
- Experience of International Financial Reporting Standards and/or International Accounting Standards is an advantage
- Prior exposure in utilizing digital tools automation or data analytics platforms will be a plus
- Proficiency in other languages such as Thai Mandarin or Japanese language will be beneficial to cover stakeholders and clients from Thailand Greater China Region or Japan
Required Experience:
IC
Key Skills
- Customer Service
- Client Expectations
- Client Requirements
- Client Support
- Action Plans
- Issue Resolution
- Account Management
- Client Relationships
- Service Delivery
- Client Service
- Client Satisfaction
- Client Management
- Procedures
- Service Level Agreements
- New Clients
About Company
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans ov ... View more
