YourLiebherrCareer General Manager Customer Support

• Direct department operations with key objective of keeping mining trucks running and customers satisfied.
• Plan develop and implement organizational policies and goals. This includes full budget development and responsibility.
• Coordinate global activities of the Customer Support organization to affect operational efficiency and economy.
• Direct and coordinate promotion of products manufactured or services performed to develop new markets increase share of market and obtain a competitive position.
• Analyze Maintenance and Repair Contract (MARC) contracts and initiates improvements in operational and financial performance.
• Create and present Customer Support presentations to senior management and customers.
  Senior Management Responsibilities:
• Ensures clarity around priorities and goals for the Customer Support area.
• Works with Senior and Executive Management for strategy development and execution planning.
• Communicates financial and goal results and key performance indicators to direct and indirect reports.
  Supervisory Duties:
• Directly manages a staff of 6 and indirectly supervises approximately 45 employees.
• Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws including interviewing hiring and training employees; planning assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• A combination of education and experience equivalent to a Bachelors degree in Mechanical or Electrical Engineering and a minimum of 10 years functional expertise in customer service leadership international business and exposure to various cultures. A significant portion of this experience must have been obtained in the Mining Industry.
• Ability to provide long-term vision and inspire subordinates and peers to execute action plans with excellence.
• Ability to manage challenging Customer Situations.
• Ability to manage the entire parts channel from ordering to distribution to sales.
• Ability to negotiate customer support contracts.
• Ability to professionally interface both verbally and in writing with Liebherr employees and management personnel vendors and suppliers and with mining customers from various cultures around the world. This would include the ability to participate in meetings and to effectively present information to top management public groups and/or boards of directors.
• Experience working with international customers and colleagues.
• This role requires extensive technical knowledge understanding and analytical skills of the mechanical hydraulic and electrical systems and engines utilized in mining trucks and excavators.
• Possess significant hands-on experience with software related to: Accounting Contact Management Database Project Management Spreadsheets and Word Processing.
• Develop and manage a departmental budget.
• Is expected to travel domestically and internationally up to 30% of the time to customer or supplier sites.
• Ability to obtain and maintain a valid drivers license and passport.
• Ability to obtain and maintain Mine Safety & Health Administration (MSHA) certification.

Have we awoken your interest Then we look forward to receiving your online application. If you have any questions please contact Nicole Alden.

Liebherr-America Inc. and its US affiliates are Equal Opportunity Employers. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.
If you are a California resident please visit Liebherr USA Co. Privacy Statement for more information regarding how Liebherr-America Inc. and its US affiliates collect and process your personal information.

One Passion. Many Opportunities.