Systems Administrator

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Core Responsibilities

ServiceNow Administration & IT Service Management (ITSM)

Administer and optimize ServiceNow environments focusing on workflow automation incident problem and change management processes.
Design and maintain custom forms automate routine requests and implement integrations to enhance operational efficiency.
Ensure that ServiceNow processes align with ITIL best practices driving improvements in service delivery incident response and change management.
Develop and maintain comprehensive reports and dashboards to provide visibility into incidents Service Level Agreements (SLAs) and team performance metrics.

Identity Access & Directory Services

Oversee Active Directory and Group Policy management ensuring secure and efficient directory operations.
Manage Azure AD and O365 environments including user provisioning authentication protocols and secure access controls.
Administer core network services such as DHCP DNS zones VLAN configurations and IP address governance to support seamless connectivity and directory integrity.
User identity lifecycle automation and SaaS administration.

Monitoring Support & Network Operations Center (NOC) Coordination

Implement and manage monitoring solutions (e.g. SolarWinds PRTG BoldChat) to ensure system health service availability and rapid incident detection.
Conduct thorough root-cause analysis on infrastructure incidents escalating issues to the NOC as necessary for swift resolution.
Provide Tier-2 and Tier-3 technical support for both endpoint devices and backend services ensuring minimal downtime and optimal performance.

Platform Automation & Tool Integration

Develop and deploy automation scripts (PowerShell Python) for routine tasks such as user onboarding group policy deployments and configuration management.
Integrate ServiceNow with LDAP Microsoft O365 and endpoint support solutions (such as LogMeIn Rescue) to streamline IT operations.
Utilize IT ticketing systems JIRA boards and ITIL methodologies to improve incident management and change coordination across platforms.
Cross-environment integration (Okta Google Workspace O365 AWS Azure).

Documentation Governance & Cross-Department Collaboration

Create and update runbooks Standard Operating Procedures (SOPs) and technical diagrams for directory services DHCP and ServiceNow modules.
Ensure strict adherence to compliance standards and established cybersecurity policies in all operations and documentation.
Foster collaboration with infrastructure security and business operations teams to drive successful cross-functional projects and major rollouts.

Technical Skillset

ITSM / ServiceNow: Proven experience administering ServiceNow including forms workflow automation and incident & change management.
Directory & Identity: Expertise in Active Directory Group Policy Objects Azure AD and O365 integration.
Networking Services: Proficiency in managing DHCP DNS VLANs and IP Address Management (IPAM).
Monitoring / NOC Tools: Hands-on experience with monitoring platforms such as SolarWinds PRTG BoldChat and remote troubleshooting tools like LogMeIn Rescue.
Automation: Advanced scripting abilities using PowerShell and Python; experience with API integrations for ServiceNow and other business systems.
IT Operations: Strong grounding in ITIL methodologies JIRA ticketing systems and performing root-cause analysis for efficient problem resolution.
Collaboration: Effective cross-departmental coordination comprehensive documentation practices and technical training delivery.
Candidate must be ready to work in EST Hours (1700 to 0300 IST).

Remote Work :

Employment Type :

Full-time

Core ResponsibilitiesServiceNow Administration & IT Service Management (ITSM)Administer and optimize ServiceNow environments focusing on workflow automation incident problem and change management processes.Design and maintain custom forms automate routine requests and implement integrations to enhan...

Core Responsibilities

ServiceNow Administration & IT Service Management (ITSM)

Administer and optimize ServiceNow environments focusing on workflow automation incident problem and change management processes.
Design and maintain custom forms automate routine requests and implement integrations to enhance operational efficiency.
Ensure that ServiceNow processes align with ITIL best practices driving improvements in service delivery incident response and change management.
Develop and maintain comprehensive reports and dashboards to provide visibility into incidents Service Level Agreements (SLAs) and team performance metrics.

Identity Access & Directory Services

Oversee Active Directory and Group Policy management ensuring secure and efficient directory operations.
Manage Azure AD and O365 environments including user provisioning authentication protocols and secure access controls.
Administer core network services such as DHCP DNS zones VLAN configurations and IP address governance to support seamless connectivity and directory integrity.
User identity lifecycle automation and SaaS administration.

Monitoring Support & Network Operations Center (NOC) Coordination

Implement and manage monitoring solutions (e.g. SolarWinds PRTG BoldChat) to ensure system health service availability and rapid incident detection.
Conduct thorough root-cause analysis on infrastructure incidents escalating issues to the NOC as necessary for swift resolution.
Provide Tier-2 and Tier-3 technical support for both endpoint devices and backend services ensuring minimal downtime and optimal performance.

Platform Automation & Tool Integration

Develop and deploy automation scripts (PowerShell Python) for routine tasks such as user onboarding group policy deployments and configuration management.
Integrate ServiceNow with LDAP Microsoft O365 and endpoint support solutions (such as LogMeIn Rescue) to streamline IT operations.
Utilize IT ticketing systems JIRA boards and ITIL methodologies to improve incident management and change coordination across platforms.
Cross-environment integration (Okta Google Workspace O365 AWS Azure).

Documentation Governance & Cross-Department Collaboration

Create and update runbooks Standard Operating Procedures (SOPs) and technical diagrams for directory services DHCP and ServiceNow modules.
Ensure strict adherence to compliance standards and established cybersecurity policies in all operations and documentation.
Foster collaboration with infrastructure security and business operations teams to drive successful cross-functional projects and major rollouts.

Technical Skillset

ITSM / ServiceNow: Proven experience administering ServiceNow including forms workflow automation and incident & change management.
Directory & Identity: Expertise in Active Directory Group Policy Objects Azure AD and O365 integration.
Networking Services: Proficiency in managing DHCP DNS VLANs and IP Address Management (IPAM).
Monitoring / NOC Tools: Hands-on experience with monitoring platforms such as SolarWinds PRTG BoldChat and remote troubleshooting tools like LogMeIn Rescue.
Automation: Advanced scripting abilities using PowerShell and Python; experience with API integrations for ServiceNow and other business systems.
IT Operations: Strong grounding in ITIL methodologies JIRA ticketing systems and performing root-cause analysis for efficient problem resolution.
Collaboration: Effective cross-departmental coordination comprehensive documentation practices and technical training delivery.
Candidate must be ready to work in EST Hours (1700 to 0300 IST).

Remote Work :

Employment Type :

Full-time

Key Skills

Computer Science
Active Directory
Computer information Technology
PowerShell
OS
Windows
Database
SCCM
Linux
SAN
Troubleshoot
Backup
Setup
Technical Support
UNIX

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BETSOL

BETSOL is a cloud-first digital transformation and data management company offering products and IT services to enterprises in over 40 countries. BETSOL team holds several engineering patents, is recognized with industry awards, and BETSOL maintains a net promoter score that is 2x the ... View more

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