IT Support Engineer

As an IT Support Engineer you will provide hands-on technical support to Wix employees worldwide. Youll manage and resolve hardware and software issues maintain equipment inventory and help onboard new team members ensuring our IT infrastructure runs smoothly and securely.

Responsibilities:
 

• Give users timely and efficient desktop and local infrastructure support across the organization

• Provide professional IT support to our employees remotely across different locations & time zones

• Manage monitor and respond quickly and effectively to requests received through the IT Helpdesk in line with agreed SLAs

• Identify opportunities to reduce service requests through better user training and/or documentation

• Manage equipment inventory from evaluation and purchasing to maintenance and depreciation

• Work closely with suppliers procurement teams and finance teams and take ownership of the IT procurement process

• Work with auditors to ensure that procurement procedures are being followed

• Manage the onboarding & offboarding process including for remote workers

• Manage and maintain A/V equipment

• Manage endpoint installations upgrades and troubleshooting (for Windows macOS Linux)
   

At this time we are seeking NY-based candidates or candidates who can commute to our office in New York City. Our employees work in a flexible hybrid model and are expected to be in the office 3 times per week.

Qualifications :

• An IT professional with 3 years hands-on experience in IT Support and/or Administration

• Broad experience in IT delivery at growing companies

• Experience in a multi-OS environment (MacOS Windows Linux)

• Excellent diagnostic and problem-solving skills

• Excellent communication and interpersonal skills

• Outstanding organizational and time management skills and a passion for IT service improvement

• Proven ability to provide proactive customer service with strong attention to detail  

• Experienced with Active Directory/Azure/GSuite environments

• Experience supporting Audio conference room technologies

• Additional experience with tools and systems like Meraki Zoom Jira Intune Jamf and Slack

• Availability for participating in a monthly on-call IT Support rotation is mandatory

Additional Information :

We are Wixs IT Team. We provide technical assistance and support to Wix employees regarding computers servers hardware software and events on a global scale. We take care of everything from configuration to control and maintenance troubleshooting and monitoring using the newest technology for device management services Ansible and automation engines.  We build fully automated processes for monitoring purchasing security incidences SLM CRM etc.

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Approximate annual base compensation is $80000 - $100000. Along with base pay youll receive company RSUs as part of your total compensation. Final offer may vary and will be determined by various factors including location the role is expected to be performed shift candidate profile and ideal addition to a competitive compensation package and opportunities for professional growth Wix offers comprehensive benefits to support the well-being and financial security of our employees.

Remote Work :

No

Employment Type :

Full-time