URGENT HIRING Scheduler Customer Care Manager Scheduling Coordinator
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Job Location:
Savannah, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
21 hours ago
Vacancies:
1 Vacancy
Job Summary
Job description:
Overview
We are seeking a dedicated and detail-oriented Scheduling Coordinator / Scheduler / Customer Care Manager to join our healthcare team. TheCustomer Care Manager (CCM) / Scheduling Coordinatoris responsible for mainly scheduling and managing care services for clients while ensuring that our Certified Nursing Assistants (CNAs) Nurses and other healthcare providers are efficiently matched to client needs. This role requires strong organizational skills excellent communication and a passion for customer service and operational excellence. Will be working at our physical office in Bluffton.
Job Type: Full-time
Key Responsibilities:
- Manage and maintain the client scheduling process ensuring timely and accurate staffing of caregivers and nurses.
- Oversee daily operations related to staffing scheduling and client service coordination.
- Match and staff caregivers to clients based on skills experience and client preferences.
- Maintain accurate documentation compliance and adherence to BrightStar Care policies and healthcare regulations.
- Build and maintain strong relationships with clients families and healthcare professionals to ensure satisfaction and quality of care.
- Monitor and address client and employee feedback promptly and professionally.
- Collaborate with leadership to improve scheduling processes workflows and service delivery.
Requirements
- Previous experience in a healthcare administrative role is preferred.
- Scheduling experience in a high pace environment strongly preferred.
- Familiarity with scheduling processes and health information management practices.
- Excellent communication skills both verbal and written.
- Ability to work independently as well as part of a team in a fast-paced environment.
- Strong organizational skills with the ability to manage multiple tasks simultaneously.
- A commitment to maintaining patient confidentiality and adhering to HIPAA regulations.
Skills:
- Strong attention to detail and ability to manage multiple priorities.
- Excellent communication and customer service skills.
- Ability to remain calm and professional in a fast-paced environment.
- Proficiency in scheduling employees to shifts
Preferred:Experience managing or coordinating CNAs LPNs and RNs in a home care or healthcare staffing environment.
Benefits:
- Paid Time Off
- Holiday Paid Time Off
- Sick Leaves
Schedule:
- Monday to Friday
- 8:00am 5:00 pm
- On-Call Days
Experience:
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
- Scheduling: 1 year (Preferred)
Required Experience:
Manager
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
About Company
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