Implementations Director
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
This role will lead and motivate a team of professionals accountable for providing daily over all VisaNet project management support to financial institutions processors merchants and partners. This includes day to day client project implementations and Cluster support.
You will oversee overall efforts of Visa Client Implementation and business resources required to on board new Visa clients implement new and enhanced Visa products and services.
- Provide leadership and management for a team of individual contributors who are responsible for implementation and integration of VisaNet products.
- Deploy and improve process and procedures that align to the global and regional strategies and applies working knowledge of Visa and Visa products alongside systems to ensure effective and efficient project implementation.
- Provide leadership and direction for complex cross regional or cross-functional client projects and work towards achieving customer and key stakeholder satisfaction of deliverables
- Develop coach mentor and motivate staff to maximize team engagement and performance complete employee performance reviews and salary evaluations.
- Set goal and KPIs for the team and provide direction and execution to drive Visas digital strategy and fortify Visas digital lead position in the payment eco-system.
- Provide Subject Matter Expertise on Client processing issues environments interfaces and business priorities and implementation strategy.
- Be able to lead and manage large or complex projects programmes cross-functional cross regional work to achieve business goals.
- Build strong relationship with the clusters and clients and act as an escalation point for the team and the respective markets.
- Build strong partnership with Product AE and Client Services internal stakeholders.
- Drive efficiency and effectiveness on deliverables to ensure Client Implementation Services operate at the highest level of performance clients satisfaction is always maximized as well as protects brand preference for the client.
- Encourage a culture of continuous learning across the team and maintain the latest knowledge of new products and technology.
- Influence internal and Client decision makers for product adoption processing strategy changes new service implementation etc.
- Requires interaction with resources at all levels of the organization both internally at Visa and externally with the Client ranging from individual contributors to executives. Must be able to influence decisions through a combination of negotiation and consultative input.
- Identify and recommend opportunities for process improvement for implementation of Visa products services resulting in shorter cycle times improved efficiency reduced costs and increased customer satisfaction.
This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.
Qualifications :
- Experience in project management and or technical role
- Direct Visa experience preferred
- Experience in leading cross functional and or cross regional work
- Previous People Leadership skills
- Strong project programme management
- Strategic thinker
- Influencing and negotiation skills
- Excellent oral and written communications skills in English
- Complex analytical skills
- Ability to lead and drive team to achieve and exceed established goals and objectives
- Available to travel
- French language desired but not essential
Technical desired Visa knowledge -or Card processing scheme
- Visa Rules policies and processes
- Knowledge of other functions within Visa
- Working knowledge of Visa systems including client connectivity authorization clearing and settlement message formats and APIs
- Demonstrated detailed knowledge of the full breadth of systems products and services offered by Visa
- Strong knowledge of key technical specialties in VisaNet products
Additional Information :
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Fundraising
- Management Experience
- Coaching
- Analysis Skills
- Strategic Planning
- Team Management
- Budgeting
- Leadership Experience
- Mentoring
- Public Speaking
- negotiation
- Supervising Experience
About Company
Visa (NYSE: V) is a world leader in digital payments, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories. Our purpose is to uplift everyone, everywhere by being the best way to pay and b ... View more
