Reservation Manager
Share
Job Location:
Monthly Salary:
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
The Reservation Manager is responsible for overseeing the reservations team ensuring maximum room revenue through effective inventory management accurate forecasting and excellent guest service. The role requires coordination with Sales Revenue and Front Office to maintain smooth booking operations and achieve revenue targets.
Key Responsibilities:
Manage daily operations of the reservations department.
Supervise and train reservation agents to ensure high-quality service.
Monitor room availability rate strategies and booking trends.
Handle group bookings corporate accounts and VIP reservations.
Work closely with the Revenue Manager to optimize occupancy and revenue.
Ensure all reservations are accurately entered in the PMS.
Prepare reports on reservation statistics occupancy forecasts and booking pace.
Address guest queries special requests and complaints promptly and professionally.
Maintain relationships with travel agents and corporate clients.
Coordinate with Front Office and Housekeeping for smooth arrivals and departures.
Qualifications :
Bachelors degree in Hotel Management or equivalent
Strong knowledge of PMS (Opera).
Excellent communication and leadership skills.
Detail-oriented with strong analytical and revenue management understanding.
Additional Information :
Minimum 35 years of experience in hotel reservations or front office.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Multi-line Phone Systems
- Data Entry
- Customer Service
- Hotel Experience
- Taleo
- Hospitality Experience
- Computer Skills
- Guest Relations Experience
- Revenue Management
- Guest Services
- Contract Negotiation
- Phone Etiquette
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
