Assistant Manager Housekeeping

• Assist the Executive Housekeeper in managing and directing all
  Housekeeping activities in the hotel to ensure that the highest levels of cleanliness and guest satisfaction & also maintaining high level of service and cleaning & maintenance standards in all areas of responsibilities.
• To assign duties inspect work and investigate complaints regarding Housekeeping service and equipment and hence take corrective action.
• Establish standards and procedures for the work of Housekeeping team and plan work schedules to ensure adequate service.
• To direct and control the Housekeeping operations and staff of the Housekeeping department.
• Any matter which may effect the interests of hotel should be brought to the attention of the Management.
• Assist the Housekeeping to plan and coordinate the activities of housekeeping supervisors and the team.
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation productivity morale and guest service.
• Maintain appropriate staffing levels in order to consistently provide excellent guest service.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Ensure that the team has been trained for all safety provisions.
• Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Qualifications :

• Proven experience in housekeeping management preferably in a luxury hotel or resort setting
• Strong organizational and leadership skills with the ability to manage and motivate a diverse team
• Excellent communication skills in English both verbal and written
• Proficiency in hospitality management software and MS Office suite
• In-depth knowledge of housekeeping operations cleaning techniques and quality standards
• Understanding of inventory management and cost control principles
• Familiarity with health and safety regulations in the hospitality industry
• Strong problem-solving skills and ability to make decisions under pressure
• Customer-focused mindset with a commitment to delivering exceptional guest experiences
• Ability to work flexible hours including weekends and holidays
• Multilingual abilities

Additional Information :

Minimum 4-5 years Experience required

Remote Work :

No

Employment Type :

Full-time