Service Contracts Administrator

Primary Function of Position

The Service Contracts Manager is responsible for overseeing the end-to-end management of service contracts for the companys medical device portfolio. This role ensures all customer service agreements are accurately created executed monitored renewed and compliant with regulatory and company standards. The successful candidate will work cross-functionally with Sales Finance Legal Service and Operations teams to drive efficiency profitability and customer satisfaction.

Roles & Responsibilities

• Manage the full lifecycle of service contracts creation negotiation activation renewal and termination.
• Ensure timely processing and accurate recordkeeping of all contract activities in ERP/CRM systems.
• Collaborate with Sales and Finance to prepare and validate service quotations and pricing proposals.
• Verify pricing structures and discounts align with company policies.
• Monitor contract performance SLAs and revenue recognition timelines.
• Ensure compliance with internal policies ISO 13485 FDA and other medical device regulations.
• Act as the main point of contact for customer and internal contract-related inquiries.
• Communicate contract terms renewals and updates proactively to clients.
• Identify and implement process improvements and digital tools for contract management efficiency.
• Produce reports and analytics on contract performance renewals and service revenue to support business planning.

Qualifications :

Required Skills and Experience

• Bachelors degree in Business Administration Finance Contracts Management or related field.
• 58 years of experience in service contract management preferably in the medical device healthcare or regulated industry.
• Strong understanding of service agreements pricing structures and contract law fundamentals.
• Experience with ERP/CRM systems (e.g. SAP Salesforce Oracle) and contract management tools.
• Excellent attention to detail analytical and organizational skills.
• Strong communication and stakeholder management abilities.
• Ability to work cross-functionally in a fast-paced compliance-driven environment.

Required Education and Training

• Contract Administration & Negotiation
• Financial & Commercial Acumen
• Customer Focus
• Regulatory & Quality Awareness
• Data Analysis & Reporting
• Process Optimization

Preferred Skills and Experience

• Certification in Contract Management (e.g. IACCM/WorldCC or NCMA).
• Familiarity with regulatory environments (FDA EU MDR ISO standards).
• Familiarity with post-market service models service-level agreements (SLAs) and warranty extensions.
• Experience working in a matrixed global organization with regional service teams.

Additional Information :

Intuitive is an Equal Employment Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

U.S. Export Controls Disclaimer:  In accordance with the U.S. Export Administration Regulations (15 CFR 743.13(b)) some roles at Intuitive Surgical may be subject to U.S. export controls for prospective employeeswho are nationals from countries currently on embargo or sanctions status.

Certain information you provide as part of the application will be used for purposes of determining whether Intuitive Surgical will need to (i) obtain an export license from the U.S. Government on your behalf (note: the governments licensing process can take 3 to 6 months) or (ii) implement a Technology Control Plan (TCP) (note: typically adds 2 weeks to the hiring process).  

For any Intuitive role subject to export controls final offers are contingent upon obtaining an approved export license and/or an executed TCP prior to the prospective employeesstart date which may or may not be flexible and within a timeframe that does not unreasonably impede the hiring need. If applicable candidates will be notified and instructed on any requirements for these purposes. 

Remote Work :

No

Employment Type :

Full-time