Senior Staff Software Engineer Impact Central AI

What you get to do in this role: 

• Lead the design and development of AI-powered solutions that deliver measurable large-scale business impactspanning automation insights and next-generation customer experiences.
• Architect and evolve scalable secure and performant systems ensuring the seamless integration of AI into ServiceNows product ecosystem.
• Partner with product and engineering leadership to shape long-term technical strategy and influence the roadmap for AI-enabled innovation across the platform.
• Drive the end-to-end AI lifecycle from data acquisition and model integration to observability bias monitoring and continuous improvement ensuring enterprise-grade quality and reliability.
• Evaluate and prototype emerging AI technologiesincluding LLMs vector databases and generative AI frameworksto identify high-value opportunities for adoption and differentiation.
• Establish and champion best practices for responsible AI data ethics and model governance ensuring trust transparency and compliance across implementations.
• Serve as a technical leader and mentor guiding engineers and cross-functional teams in areas of architecture system design and intelligent automation.
• Participate in and lead design and architecture reviews setting standards for performance maintainability and testability across complex distributed systems.
• Collaborate across ServiceNows product and platform teams to define scalable patterns reusable components and shared AI infrastructure that enable consistency and innovation across the organization.
• Foster a culture of engineering craftsmanship experimentation and excellence encouraging continuous learning and technical depth.

Qualifications :

To be successful in this role you have:

• Deep experience leveraging AI to transform business processes with a proven track record of integrating machine learning or automation into large-scale enterprise systems.
• 10 years of software engineering experience including designing architecting and delivering complex high-performance reliable systems at scale.
• Advanced proficiency in Java or a similar object-oriented language (Python Kotlin Go) with strong architectural skills and the ability to design for extensibility and resilience.
• Strong expertise with JavaScript and modern UI frameworks (React Angular Vue) building intelligent modular and highly interactive applications.
• Deep understanding of system design distributed computing data structures algorithms and performance optimisation for large-scale AI-driven systems.
• Hands-on experience with cloud platforms and AI services (AWS Azure GCP or proprietary AI platforms) and the ability to assess trade-offs for scalability performance and cost.
• Familiarity with automated testing CI/CD observability and production readiness within AI-enabled environments.
• Proven ability to lead complex technical initiatives influencing architecture and technical direction across teams while balancing strategic alignment and business impact.
• Exceptional leadership communication and collaboration skills with a passion for mentoring and uplifting engineering teams.
• A strong commitment to responsible AI innovation and engineering qualitydriving excellence in both technology and culture.

Why Join Us

• Lead the design of intelligent AI-driven experiences that redefine how millions of people work.
• Collaborate in a culture that values craftsmanship innovation and technical excellence at every level.
• Work symbiotically

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time