Customer Success CoachSpanish native (3pm-12am)
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
To support our ReviewPro team in US we are looking for a young minded vibrant high-energy proactive and detail-oriented Customer Success Coach with experience in Customer Support and the ability to analyze customer behavior metrics to recommend key actions within their organization to increase the adoption of ReviewPro products. This role will be covering LATAM markets from Barcelona office in the 2nd shift - from 3pm to 12am.
Responsibilities
- Responsibilities include: Primary point of contact for our accounts
- Establish a trusted advisor relationship with each of your assigned accounts
- Ability to monitor the status of onboarding of a client and help them finalize any outstanding items
- Provide training to our clients on the ReviewPro tool and key hospitality best practices
- Increasing the adoption and engagement of features and functionality of the ReviewPro tool
- Constant proactive monitoring of client engagement and health/happiness levels and regular interactions with clients (phone email etc)
- Regular communication to clients on new features
- Work closely with the Customer Success Team to follow up on bugs and issues
- Identifying upsell and cross-sell opportunities
- Supporting the renewal process in collaboration with the Customer Success and Sales Teams
Qualifications :
- Native level of Spanish language and fluent in English.
- Another language is a plus.
- Empathetic people oriented great relationship builder.
- Preferably you have experience in Customer Success role.
- Preferably with experience in the Hospitality industry.
- Results driven with positive and hands-on attitude.
- Strong aptitude for technology.
Additional Information :
Free coffee tea & fresh fruit at the office
Flexible working hours & hybrid model of work
Brand new office located in Barcelonas city center
- International team and fantastic work environment
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Campaigns
- Data Entry
- Christmas Temporary
- Advocacy
- Control Engineering
About Company
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more. Founded in 19 ... View more
