Implementation Specialist
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
17 hours ago
Vacancies:
1 Vacancy
Job Summary
JOB SUMMARY:
As an Implementation Specialist you will lead professional services engagements with our clients and partners including implementations training conversions data setup and other billable services. Through needs assessment and detailed project planning the Implementation Specialist will develop strong business partnerships with customers by functioning as a system expert successfully onboarding clients and completing projects on-time and within budget.
ESSENTIAL RESPONSIBILITIES & DUTIES:
- Implement a coordinated project plan to manage successful client implementations conversions and other professional service engagements across the Lone Wolf platform suite
- Provide product training pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite
- Perform thorough needs assessments and requirements gathering activities
- Provide regular internal and external status updates highlighting accomplishments and risks
- Work directly with key client leads to provide expertise around software configuration
- Use expertise of Lone Wolf software and customer environments to consult agencies on best practices
- Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization
- Provide clear guidance around data extracts from the Lone Wolf application so clients can take advantage of third-party APIs
- Track project work to ensure implementations are progressing on-time and within budget
- Maintain a comprehensive understanding of in-progress product development product vision and Lone Wolf direction
- Participate in internal UAT activities as required
- Maintain a good knowledge of the real estate industry and trends within the industry
REQUIREMENTS:
- A degree in Advertising Accounting Business or a related field
- Exceptional project planning skills and ability to multi-task
- Proven track record in providing in-house and remote training
- Proven ability to meet and exceed service standards and KPIs
- Demonstrated ability to successfully and independently manage multiple projects and resolve issues
- Excellent written and verbal communication skills; excellent presentation skills
- Outstanding client relationship skills
- Experience working with Product and QA to troubleshoot test and improve products
- Prior experience with agency systems or related software/applications preferred
QUALIFICATIONS:
- EDUCATION: A degree in Advertising Accounting Business or a related field.
- EXPERIENCE: 1-3 years of experience in client services training or consulting.
Required Experience:
IC
Key Skills
- Employee Orientation
- Dayforce
- Human Capital Management
- Visio
- Business Process Modeling
- Process Mapping
- Ceridian
- Smartsheet
- Salesforce
- Peoplesoft
- Project Management
- Microsoft Project
About Company
At Lone Wolf Technologies, our goal is to provide the backbone for real estate brokerages across North America. The Complete Enterprise Solution is more than just a product. It’s a plan to drive your business, from infrastructure to user experience and ultimately a healthy, profita ... View more
