Sr. Learning Program Manager, Just Walk Out Global Education

Are you a full-cycle learning professional with proven experience delivering innovative learning solutions Are you excited by invention and innovation Do you thrive in bringing technology solutions to third party customers to grow and evolve their businesses

Our Just Walk Out technology Global Education team is seeking an innovative analytical and full cycle Sr. Learning Program Manager to define build and implement game-changing just-in-time learning solutions at scale. Our mission is to be Earths most innovative and accessible knowledge provider - helping Just Walk Out technology internal and external partners unlock the future of retail. We deliver world-class scalable knowledge solutions that simplify even the most complex concepts. Our solutions provide users actionable insights at their moment of need and boost performance to reach KPI targets.


Key job responsibilities
In partnership with your Global Education peers you will deliver strategic innovative scalable knowledge solutions to support our Just Walk Out technology customers in achieving their business priorities. You will define business and end-user learning requirements and partner with technology experts internal and external to deploy embedded learning capabilities to our diverse audiences.

You will collaborate with subject matter experts to design and maintain knowledge resources which enable moment of need self-service knowledge acquisition and which drive measurable performance impact. You will ensure solutions support friction-free access through all needed media (Guided workflows AR VR and other digital learning) and tools (3P tools phones tablets computers). You will apply program management rigor to establish and deliver solutions on time and use high judgement to ruthlessly prioritize bandwidth.

A day in the life
You dive deep into details with subject matter experts to define end user personas and performance requirements. You develop globally scalable repeatable knowledge and skill acquisition strategies that are easily adopted and optimized for defect-free performance execution.

You leverage your deep and broad experience across knowledge solution modalities to meet end users where they are integrate seamlessly with tech solutions and operational processes and measurably enable customers to achieve targeted business impact outcomes.

You relentlessly seek out voice of customer feedback to validate real-world efficacy and continuously improve solutions. You use a combination of objective data and anecdote to continuously improve end-user experience and deliver on our customer promise.

You thrive in a fast-paced ambiguous environment and operate with a high sense of urgency to deliver results on time and on target.

About the team
As part of the Applied AI Solutions organization we have a vision to provide business applications leveraging Amazons unique experience and expertise that are used by millions of companies worldwide to manage day-to-day operations. We will accomplish this by accelerating our customers businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges. We blend vision with curiosity and Amazons real-world experience to build opinionated turnkey solutions. Where customers prefer to buy over build we become their trusted partner with solutions that are no-brainers to buy and easy to use.

- 5 years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy end to end delivery and communicating results to senior leadership
- Experience working cross functionally with tech and non-tech teams
- Experience working closely with development and business teams to communicate problem impacts and to understand business requirements
- Designing developing and driving adoption of innovative scalable learning programs and performance support solutions from scratch to third-party global organizations.
- Developing successful blended solutions with Articulate Storyline and 360 MadCap Flare Adobe Creative Suite InDesign and Premiere Pro Camtasia Captivate Go Animate/Vyond Figma etc.

- Masters degree in business operations human resources adult education organizational development instructional design or related field
- PMP
- Experience with APIs and technical integrations
- Experience solving for knowledge and performance needs in a physical retail environments.
- Designing and delivering central knowledge bases and in-app learning solutions.
- Developing solutions using the latest industry trends (AI VR AR).
- Use of Learning Record Store (LRS) and xAPI technologies to surface learning KPIs and visualize data for impact analysis.
- Authoring with HTML CSS and/or web publication tools web architecture usability UX and UI Design.
- Building systems and process technical requirements specifications.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.