Library Experience Manager

Job Description Summary
Are you passionate about providing exceptional library service and seamless access to resources Do you thrive leading teams refining processes and solving problems on the front lines Were looking for a Library Experience Manager to champion user-centered service and keep our operations running smoothly. At the Hugh and Hazel Darling Law Library at Chapman Universitys Fowler School of Law we empower our community through enhancing the learning and research experience for our students faculty and staff. Youll join a collaborative service-driven team that values creativity problem-solving and continuous improvement. We offer a dynamic work environment where your leadership and expertise will directly enhance our services. Reporting to the Associate Director for Library Services the Library Experience Manager administers library functions including patron services interlibrary loan reserves and stacks maintenance. This position requires a strong commitment to service and problem-solving skills. The Library Experience Manager is responsible for insuring consistently high service to library users by establishing documenting and applying library policies and procedures; training and supervising Circulation Assistants and student employees; and working with other departments in the Law School and the University on issues relating to security facilities and use of the Law Library. This position also maintains the Circulation module of the Integrated Library System ( ILS ).

Responsibilities
Manage Circulation Department services and functions Open the law library assist library users at the Circulation Desk and schedule coverage for Circulation Desk. Collaborate with other library staff to create a pleasant hospitable environment conducive to study and research for primary patrons. Respond to faculty requests including locating and delivering library material processing interlibrary loans and faculty reserves in coordination with Circulation Assistant. Assist patrons with locating resources using the OPACs copiers and microform equipment. Create document implement and administer library policies and procedures for Circulation functions. Administer the circulation module of the Integrated Library System ( ILS ) including patron records borrowing rules and Circulation statistics. Communicate with library administration other departments in the Law School and the University regarding security facilities and student employment. Collect analyze and prepare statistical reports for library administration. Collaborate with other library staff on projects. Handle problems and incidents in a responsible manner. Supervision & Training Supervise Circulation Assistants. Hire train supervise schedule and evaluate student employees in coordination with Circulation Assistants. Create and maintain Circulation procedure manuals and training material. Apply University student employment policies consistently and accurately process student personnel paperwork monitor student hours and budget.

Required Qualifications
Required: Bachelors degree Two years supervisory or management experience; academic public services department experience preferred. Strong service orientation and problem-solving skills. Demonstrated supervisory and management skills. Ability to exercise independent judgment to conceptualize communicate and coordinate complex activities and projects. Strong interpersonal skills to work with diverse groups at all organizational levels both inside and outside of the University. Commitment to expanding improving and promoting library services. Demonstrated writing skills to prepare clear concise and accurate documentation. Ability to independently prioritize tasks when faced with interruptions and fluctuating workload. Ability to use tact diplomacy and maintain a high level of confidentiality.