IT Technology Services Senior Specialist- SAP Basis- Technical Services Management- 8+ yrs.
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Monthly Salary:
Posted on:
10 hours ago
Vacancies:
1 Vacancy
Job Summary
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
In this role you will act as a trusted technical advisor to SAP Enterprise Cloud Services customers across the APAC responsible fordelivering end-to-end technical guidance ensuring operational excellence and driving customer satisfaction throughout their cloud transformation journey.
Whatyoullbuild-
Build strongtrustedrelationships with customers by understanding their SAP landscape challenges and business goals.
Lead technical discussions and proactivelyidentifyopportunities tooptimizeperformance reliability and value from SAP Enterprise Cloud Services.
Manage escalations with a focus on swift resolution root cause prevention and long-term improvement.
Collaborate closely with Client Delivery Managers ProjectLeadsand other Delivery units to ensure seamless delivery and customer success.
Influence customer strategy byadvocatingSAPs intelligent enterprise roadmap value-added services and modernization initiatives.
Your work will directlyimpactcustomer retention service excellence and SAPs positioning as a trusted cloud transformation partner.
What you bring-
You bring a combination of deep technicalexpertise customer empathy and problem-solving capability to this role.
Bachelors degree in computer science Engineering or Information Management (or equivalent experience).
9 years of SAP BASIS or technology experience within IT services or managed cloud environments.
5 years of customer-facing experience in technical service delivery escalations or project management.
In-depth knowledge of SAP technologies and system architecture (SAP certification preferred).
Hands-on understanding ofhyperscalers multi-cloud integrations networking and virtualization technologies.
Strong analytical and communication skills with the ability to translate technical concepts into business-relevant discussions.
Experience working across global cross-functional teams and handling complex customer engagements.
A growth mindset with resilience under pressuremaintaininga focus on delivering value and continuous improvement.
In this roleyoullhave the opportunity to manage diverse technical landscapes and evolving technologies that will continuously stretch your skills offering exceptional opportunities to learn grow and stay at the forefront of the SAP cloud ecosystem.
Where you belong-
Youllbe part of the Technical Service Management team within SAP Enterprise Cloud Services a global collaborative and forward-thinking group that drives the success of RISE with SAP customers. Hereyoullwork alongside passionate professionals who thrive on innovation customer success and continuous learning. We value curiosity accountability and opportunities to grow yourexpertisethrough diverse customer engagements exposure tocutting-edgetechnologies and a culture that celebrates inclusion and authenticity.
Join us and help shape the next generation of cloud service excellence at SAP.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 438008 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Required Experience:
Senior IC
Key Skills
- Criminal Justice
- Account Payable
- Economics
- Front End
- Facilities Management
- Domestic
About Company
SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done. Today, as a market leader in enterprise application software, we remain true to our roots. That’s why we engineer soluti ... View more
