Job Role DEBT RECOVERY OFFICER :-
Debt Recovery Officer Responsibility:-
Key responsibilities
- Contacting and communicating with debtors: Initiate contact through phone email or mail to discuss outstanding debts explain payment details and follow up on commitments.
- Negotiating payment arrangements: Work with debtors to create and implement structured payment plans or settlements that are realistic based on their financial situation.
- Maintaining records: Keep accurate and detailed records of all communications payment plans and collection activities.
- Resolving issues: Investigate and resolve discrepancies or disputes related to accounts and handle customer inquiries and complaints professionally.
- Ensuring legal compliance: Adhere to all relevant debt collection laws and company policies ensuring ethical and legal practices are followed at all times.
- Reporting and analysis: Prepare reports on collection performance analyze debtor information to assess their ability to pay and provide updates to management.
- Escalation: Escalate cases that cannot be resolved through negotiation to legal or management teams for further action.
- Locating debtors: Use skip tracing and other tools to locate debtors who may be difficult to contact.
Job Role DEBT RECOVERY OFFICER :- Debt Recovery Officer Responsibility:- Key responsibilities Contacting and communicating with debtors: Initiate contact through phone email or mail to discuss outstanding debts explain payment details and follow up on commitments. Negotiating payment arrange...
Job Role DEBT RECOVERY OFFICER :-
Debt Recovery Officer Responsibility:-
Key responsibilities
- Contacting and communicating with debtors: Initiate contact through phone email or mail to discuss outstanding debts explain payment details and follow up on commitments.
- Negotiating payment arrangements: Work with debtors to create and implement structured payment plans or settlements that are realistic based on their financial situation.
- Maintaining records: Keep accurate and detailed records of all communications payment plans and collection activities.
- Resolving issues: Investigate and resolve discrepancies or disputes related to accounts and handle customer inquiries and complaints professionally.
- Ensuring legal compliance: Adhere to all relevant debt collection laws and company policies ensuring ethical and legal practices are followed at all times.
- Reporting and analysis: Prepare reports on collection performance analyze debtor information to assess their ability to pay and provide updates to management.
- Escalation: Escalate cases that cannot be resolved through negotiation to legal or management teams for further action.
- Locating debtors: Use skip tracing and other tools to locate debtors who may be difficult to contact.
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