Recovery Executive (Mumbai)
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Job Location:
Monthly Salary:
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Field Collection Executive is responsible for on-ground collection of overdue payments from customers by visiting assigned locations. The role focuses on timely recovery customer interaction negotiation and ensuring collections are done in a professional ethical and compliant manner.
Key Responsibilities
Field Collections
- Visit customers as per assigned route plans for payment collection.
- Collect overdue payments (cash/cheque/online confirmation) as per company policy.
- Follow up on delinquent accounts and ensure resolution of pending dues.
Customer Interaction & Negotiation
- Explain outstanding amounts due dates and payment obligations clearly.
- Negotiate repayment plans or settlements within approved guidelines.
- Handle customer objections and disputes professionally.
Account Monitoring
- Manage assigned collection bucket (30 60 90 days).
- Update visit outcomes payment status and customer feedback in the system.
- Identify high-risk or non-cooperative customers and escalate appropriately.
Documentation & Reporting
- Maintain accurate records of collections receipts and acknowledgements.
- Submit daily collection reports and visit summaries to the reporting manager.
- Ensure proper handover of collected payments as per process.
Compliance & Ethics
- Follow all legal regulatory and company guidelines during field visits.
- Maintain respectful behavior and avoid any coercive recovery practices.
- Ensure confidentiality of customer and financial information.
Key Skills
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About Company
Discover Wogom, India's one of the leading B2B e-commerce marketplaces for electronics. We Connect Retailers with authorized distributors, Brands, and manufacturers for a seamless buying experience.
