Tour Coordinator

Position : TOUR COORDINATOR
Sector: Europe
Qualification : Bachelors
Gender : Both Male & Female
Experience : Min 3 Years
No of vacancy : 01
Languages : English & Malayalam
Packages : 30 K - 65 K
Location : Ernakulam & Angamaly.

TOUR CORDINATOR – Europe Sector

Looking for candidates who have hands-on experience in Europe Tour sector. A tour coordinator is responsible for planning organizing and overseeing travel arrangements and activities for various groups or individuals. Their primary role is to ensure that all aspects of the tour such as transportation accommodations sightseeing and entertainment are well-coordinated and executed smoothly.

Responsibilities:

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Develop and design tour itineraries based on client requirements preferences and budget

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Research and select appropriate destinations attractions accommodations transportation and other services. Consider factors like logistics timing and local regulations.

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Interact with clients to understand their travel needs and expectations.

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Provide recommendations answer queries and address concerns.

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Customize tours to meet individual or group requirements and ensure a high level of customer satisfaction.

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Establish and maintain relationships with various service providers including hotels airlines transportation companies tour guides and entertainment venues.

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Negotiate contracts and rates manage bookings and coordinate logistics to ensure a seamless travel experience.

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Prepare and manage tour budgets ensuring profitability and cost-effectiveness.

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Monitor expenses compare quotes and seek cost-saving opportunities without compromising quality.

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Track financial transactions prepare invoices and handle billing and payment processes.

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Ensure compliance with travel regulations health and safety guidelines and visa requirements.

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Prepare and distribute necessary travel documents itineraries and confirmations.

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Keep abreast of industry trends destination information and any changes in regulations that may impact travel arrangements.

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Supervise and provide guidance to tour executives and support staff.

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Delegate tasks monitor progress and ensure efficient workflow.

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Conduct performance evaluations provide training and foster a positive work environment.

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Anticipate and proactively address potential issues or emergencies during tours.

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Develop contingency plans and procedures to handle unforeseen circumstances like flight delays cancellations medical emergencies or natural disasters.

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Liaise with clients vendors and local authorities to resolve problems and ensure the safety and well-being of travellers.

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Deliver excellent customer service by promptly responding to inquiries resolving complaints and maintaining strong client relationships.

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Attend to customer feedback suggestions and complaints to continuously improve tour quality and exceed customer expectations.

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Maintain the data in CRM.