Senior Manager-Technical Partner Enablement

Salary Range: $103750.00 to $174750.00 annually bonus benefits

The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical financial and mental health as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries
• Bonus incentives
• 6% Company Match on retirement savings plan
• Free financial coaching and financial well-being support
• Comprehensive medical dental vision life insurance and disability benefits
• Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
• 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of in-office and virtual days) or fully virtually.

US Job Seekers - Click to view the Know Your Rights poster. If the link does not work you may access the poster by copying and pasting the following URL in a new browser window: eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

At American Express our culture is built on a 175-year history of innovation shared values and Leadership Behaviors andan unwavering commitment to back our customers communities and colleagues. As part of Team Amex youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills develop as a leader and grow your career.

Here your voice and ideas matter your work makes an impact and together you will help us define the future of American Express.

At American Express we help small businesses grow their business and meet their customers payment needs. We are focused on dramatically expanding the number of places that card members can use their card through innovative partnerships with leading payments companies like Fiserv Elavon Global Payments Stripe and Adyen.

Global Acquisition Capabilities plays a critical role in supporting this growth through developing program platforms launching new partners designing program rules ensuring partner adherence and managing program controls and governance. Through innovative acquisition programs and growing relationships with Payment Aggregators we are transforming how American Express is accepted and welcomed. Join us as we strive to achieve American Express acceptance at every small business.

How will you make an impact with this role

This position is an exciting opportunity for a candidate seeking to utilize their expertise in project and vendor management while deepening their leadership and relationship skills working within a fast paced dynamic team. This manager will be responsible for collaborating with partners for them to develop and implement systems and processes to be able to launch under the OptBlue Payment Facilitator and Debit Acquiring programs in the US and various markets internationally. This individual will work closely with external partners and several internal constituents including local Global Merchant Services groups Payment Consultants Global Certification Services Network Solutions and Operations various Product Owners Technologies Risk Management Compliance and Global Services Group.

Primary Responsibilities

• Project Management of the OptBlue Payment Facilitator and Debit Acquiring technical projects driving external partners to meet the agreed timelines.

• Ownership of ensuring the partners understand the technical and operational requirements of the program in which theyre launching.
• Employ creative problem solving for internal and external partner issues related to the program implementation operations and technology solutions.
• Develop maintain and deepen partner relationships to speed implementation of program and ensure high performance.
• Effectively collaborate with all business units to maximize merchant acquisition goal.

Minimum Qualifications

• Energetic self-starter with proven business maturity professionalism and thought leadership.
• Strong project organization and time management skills.
• Proven track record of driving results and managing multiple demands competing priorities and setbacks with demonstrated composure and resilience in a demanding and dynamic environment.
• Demonstrated ability to successfully implement and manage large complex initiatives across multiple locations or partners with multiple constituents.
• Ability to lead and influence internally and externally across management levels to meet objectives and deliverables.
• Superior written and oral communication skills to engage and inspire internal and external partners to support critical initiatives; ability to communicate complex processes in easy-to-understand terms; ability to handle objections and deliver difficult messages.
• Thorough understanding of Amex business dynamics key linkages policies and procedures such as Merchant Acquisition Network Solutions and Operations Compliance Legal Finance Technologies and Global Servicing.
• Ability to assess results and identify and translate areas of opportunity into tactical actions and business strategies.
• The ideal candidate should enjoy working in a fast-paced high energy and continuously evolving environment.
• Strongly Preferred: Expertise in U.S. debit including acquiring practices and transaction flows.
• Strongly Preferred: Bilingual English/Spanish.