CBS Order to Invoice Analyst

No Relocation Assistance Offered
Job Number#170118 - Hidalgo Mexico City Mexico

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specialising in Oral Care Personal Care Home Care Skin Care and Pet Nutrition. Our products are trusted in more households than any other brand in the world making us a household name!

Join Colgate-Palmolive a caring innovative growth company reimagining a healthier future for people their pets and our planet. Guided by our core valuesCaring Inclusive and Courageouswe foster a culture that inspires our people to achieve common goals. Together lets build a brighter healthier future for all.

Job Summary

Responsibilities

• Manage the Order-to-Invoice process within CP Best Practice standards (Essentials).
• Develop effective communications and relationships with internal customers to enable smooth order-to-invoice fulfillment.
• Collaborate with local CDTs and Logistics to investigate and resolve order management and delivery issues.
• Highlight delivery and distribution issues to Logistics for corrective action; communicate any special internal customer requirements to Logistics.
• Support and enforce sales policies (terms and conditions) with customers.
• Analyze and collaborate with local CDTs to determine appropriate actions to resolve issues related to customer returns and refusals; follow up on Logistics execution of returns and refusals.
• Work with local CDTs and Logistics to eliminate supply chain inefficiencies and reduce costs in the order-to-invoice process (e.g. plant-direct shipments pallet-layer efficiencies elimination of outofterritory shipments order consolidations).
• Use SAP order processing and fulfillment applications to manage and efficiently execute the order-to-invoice process while minimizing manual intervention (touches).
• Be accountable for Customer Service KPIsanalyze performance take corrective actions to improve service and surface supply chain issues; operate within Customer Service guidelines and distribution networks to optimize service and delivery costs.
• Prepare periodic (weekly and monthly) customer service and cost-to-serve updates for distribution to local and division CDTs and CS&L management.

Required Qualifications

• Education: Undergraduate degree in a business-related field (Industrial Engineering Logistics Business Administration or similar).
• Experience: 6 months/1 year in Customer Service Order Fulfillment Planning Sales Logistics or Supply Chain.
• Language: Intermediate English.
• Tools: Advanced Microsoft Excel.

Desired Qualifications

• Experience with SAP (order processing and fulfillment modules).
• Strong stakeholder management with internal customers (e.g. CDO CDTs Logistics).

Our Commitment to Inclusion
Our journey begins with our peopledeveloping strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self is treated with respect and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer
Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race colour religion gender gender identity sexual orientation national origin ethnicity age disability marital status veteran status (United States positions) or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form should you require accommodation.

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