Account Manager, Premium Services

The Chicago Fire Football Club (Chicago Fire FC)is an American professional soccer club that competes in Major League Soccer (MLS) the top U.S. domestic league. Founded on October 8 1997 on the 126th anniversary of the Great Chicago Fire the Club began play in 1998 as one of the Leagues first expansion franchises. The Fire have won six major domestic titles including the 1998 MLS Cup; theand 2006 Lamar Hunt U.S. Open Cups; as well as the 2003 MLS Supporters Shield.

The Club recently announced plans to build a $750M privately financed downtown stadium in Chicago in 2028. The stadium will anchor Chicagos newest neighborhood the 78 a 62-acre development and entertainment district located along the Chicago River just south of Roosevelt Road. For more information on our bold plans visit.

Additionally the Club recently opened the state-of-the-art $100M Endeavor Health Performance Center in March 2025 that has set the standard for North American training facilities. With tremendous growth and expansion the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

At Chicago Fire FC were on a mission to entertain serve and unite Chicago by delivering excellence on and off the pitch to ensure a world-class experience. As a club we let our values guide everything we do: we uphold uncompromising integrity show respect for all at all times never settle for less constantly innovate and hold ourselves relentlessly accountable.

Job Overview:

Chicago Fire Football Club is seeking a dedicated Account Manager of Premium Services to join our team! You will be responsible for sustaining and increasing client retention building authentic business relationships with annual suite and premium seat holders and providing exceptional service experiences to fans on matchdays. We are searching for a candidate with confidence and grit who is looking to build a career in professional sports. This position will report to the Director of Premium Sales & Service.

Job Responsibilities:

• Account Management: Responsible for retention of annual suite & premium seat holders in the defined portfolio of accounts

• Drive Revenue Growth: Seek additional revenue opportunities through outreach to current annual suite & premium seat holders by add-on membership sales seat upgrades and referrals from the portfolio

• Prospect New Opportunities: In addition to retention maximize on a separate annual revenue goal through execution of new business calls and out of office meetings

• Relationship Building:Build strong relationships with a defined portfolio of accounts (annual suite and premium seat holders) through proactive communication including seat/suite visits phone calls emails dinners events and other communication channels

• Foster a Positive Team Approach: Focus on an exceptional fan experience on match day and work closely with other departments to ensure consistent communication and one-on-one interactions with fans

• Product Knowledge: Maintain up-to-date knowledge and effectively communicate all team happenings events member benefits and stadium details that are relevant to the defined account portfolio

• CRM Management: Ensure customer and account data and profile requirements are accurate and complete

• Deliver Exceptional Service: Acquire knowledge and understanding of products we offer and learn to ask targeted questions to better understand the Chicago Fire FC fan base to offer the best benefits possible

• Additional Duties: Additional duties as assigned

Required Qualifications:

• 3 years of sales or service experience

• Proven track record of achieving and surpassing sales goals

• Possess a strong understanding of driving new business sales customer support relationship management upselling and client retention

• Must display a strong work ethic and desire to build a career in professional sports

• Excellent interpersonal and communication skills

• Ability to run offsite meetings with C-Level executives

• Willingness to learn in a fast-paced environment

• Desire to be a sports sales industry leader

• Ability to work non-traditional hours in non-traditional settings including all home games (or other work events) that fall on nights weekends and/or holidays

Preferred Qualifications:

• Bachelors degree in sports management business administration or a similar field

• Experience with collegiate elite or professional sports sales or service

• Spanish language fluency

• Familiarity and knowledge with Ticketmaster Archtics and Salesforce CRM

Compensation:

• This role offers a salary range of $60000 and is commission eligible

• This role is classified as Full-time exempt

• This role is bonus eligible based on club-wide goals

• Additional benefits & perks: Official Chicago Fire FC Website

Please note:

• Chicago Fire FC is committed to fostering cultivating and preserving a culture of diversity equity accessibility and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore wed like to welcome all diverse candidates to apply to opportunities within our Club.

• CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race color religion sex (including pregnancy) national origin ancestry ethnicity citizenship age veteran or military status disability sexual orientation sexual orientation or expression marital status or any other characteristic protected by law. This policy governs all aspects of employment including hiring promotion compensation discipline termination and access to benefits and training.

• If because of a medical condition or disability you need a reasonable accommodation for any part of the application process please contact the People and Culture Department at to let us know the nature of your request and your contact information.

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