E-Commerce Manager
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Job Location:
Stone Mountain, GA - USA
Monthly Salary:
Not Disclosed
Posted on:
3 hours ago
Vacancies:
1 Vacancy
Job Summary
Description
Talpa Supermercados is looking for a skilled E-Commerce Manager to join our IT department in Stone Mountain. This full-time on-site position offers an exciting opportunity to lead our e-commerce initiatives and drive digital transformation in the retail sector.
As the E-Commerce Manager you will be responsible for strategizing and implementing innovative online marketing campaigns that enhance our customers shopping experience. You will work closely with cross-functional teams to optimize our e-commerce platform ensuring it meets our business goals while providing a seamless user experience. This role plays a crucial part in supporting our companys growth and adapting to the ever-evolving digital landscape.
We offer a competitive salary range of $75000 - $95000 annually along with a comprehensive benefits package and opportunities for professional development.
Responsibilities
E-Commerce Operations
- Manage day-to-day e-commerce operations including online ordering fulfillment pickup and delivery workflows
- Ensure accuracy of online product listings pricing promotions and availability
- Coordinate with store managers and operations teams to ensure smooth order fulfillment
- Monitor order volume fulfillment accuracy customer issues and service levels
Sales Growth & Performance
- Drive online sales growth and customer adoption of digital ordering
- Track and analyze key performance indicators (KPIs) including:
- Online sales revenue
- Order volume and fulfillment accuracy
- Customer satisfaction and repeat usage
- Prepare regular performance reports for leadership
Customer Experience
- Ensure a positive and culturally relevant
- online customer experience
- Address customer feedback issues and service improvements related to e-commerce
- Align digital experience with Talpas brand family values and community focus
Cross-Functional Collaboration
- Partner with store operations marketing inventory and finance teams
- Support promotions seasonal campaigns and special offers online
- Work closely with store leadership to align digital and in-store execution
Platform & Vendor Management
- Manage relationships with e-commerce platforms delivery partners and technology vendors
- Identify opportunities to improve system functionality efficiency and cost effectiveness
- Support evaluation and implementation of enhancements as the business grows
Performance Tracking & Reporting
- Track KPIs including sales average basket size conversions fulfillment accuracy and customer satisfaction.
- Generate weekly and monthly reports with insights and actionable recommendations.
Success Metrics (First 612 Months)
- Established and reliable e-commerce operating process across stores
- Consistent growth in online sales and customer adoption
- Improved order accuracy and customer satisfaction
- Clear reporting and visibility into e-commerce performance
- Strong collaboration with store and operations leadership
Requirements
- Bachelors degree in Marketing Business or related field
- 3-5 years of experience in e-commerce management or digital marketing
- Strong understanding of e-commerce platforms (Shopify Magento etc.)
- Proficiency in web analytics tools (Google Analytics etc.)
- Excellent project management and organizational skills
- Strong analytical and problem-solving abilities
- Effective communication and collaboration skills
- Experience with online advertising and social media marketing
Preferred Qualifications
- Experience in supermarket or grocery retail
- Experience serving Hispanic or multicultural customer markets
- Bilingual (Spanish / English) strongly preferred
- Familiarity with omnichannel retail or digital transformation initiatives
Company Industry
IT Services and IT Consulting
Key Skills
- Digital Marketing
- Marketing
- Google Analytics
- Growing Experience
- Conversion Optimization
- Google AdWords
- Hybris
- Magento
- Account Management
- SEO
- E-Commerce
- Analytics
