CRM Manager Real Estate

Noida - India

Monthly Salary: ₹ 35000 - 40000

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

The role of the CRM Manager is to oversee all CRM functions building the businesss overall consumer management capability in order to provide a high level of service and excellent consumer experience and capture data across all key touch-points of the business.

The Manager of CRM is a key pillar in the businesss income generation strategy and he serves to maximize consumer retention and the acquisition of new consumers therefore enabling the business to achieve its consumer base targets and ultimately its financial goals.

Roles and Responsibilities

vBuild & maintain relationships with clients.

vEscalating & resolving the concerns as raised by clients.

vConduct business reviews to make sure that the clients are satisfied with the service.

vCoordinate with Internal departments to ensure that the business needs are fulfilled effectively.

vResponsible for leading the Post Sales CRM Operations payments and collections.

vIssuing Payment Receipts demand letters and reminders accordingly.

vAttending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations transfer requests and registration process.

vResponsible for Demand generation Cheques validation Sales Order Generation Customer Master Material Debit & Credit Note creation.

vEnsure regular monitoring of project progress and update the clients on the same.

vEnsure on time completion comprehensiveness and accuracy of all documentation pertaining to sale and service.

vDo welcome calls and welcome mails within 24 hour of bookings and provide all the bookings-related information and get feedback for the same.

vTo maintain relationship with clients and coordinate on client queries post booking formalities till possession.

vTo assist client with all queries pertaining to legal agreement registration taxation banking etc.

vTo identify the discrepancies and keep them into the notification of the Management at the right time.

vTo prepare various reports on daily weekly quarterly and monthly basis.

vExcellent communication and interpersonal skills.

vExperience in real estate industry.

Skills and requirements

vGraduate with 4-5 years of experience in the same profile.

vCandidate must be presentable and good communication skills.

vPreferred only Real Estate Industry with the experience of residential/ commercial project.

vSolid written and verbal communication skills.

vWorking knowledge of MS office and advance Excel.

vAn ability to manage marketing projects end-to-end.

Required Experience:

Manager