Academic Support Coordinator

Summary:The Center for Student Success seeks a candidate for our Academic Support Coordinator position which is a vital role in our mission to provide support services to maximize student learning and prepare them to meet opportunities and challenges at Queens and beyond. The Academic Support Coordinator provides leadership and administrative oversight for the development implementation and assessment of learning support opportunities that assist with student academic success and retention. This full-time 12-month benefits-eligible position reports to the Director of Learning & Writing Support Services.

This position is exempt fromprovisionsof the Fair Labor Standards Act (FLSA) and therefore is not eligible to earn overtime pay or compensatory time off foradditionalhours worked. This position is not eligible for visasponsorship.

Essential Duties and Responsibilities:

Operations

• Manage daily operations of the peer education programs (i.e. subject tutoring writing support supplemental instruction and RoadMap Scholars and other peer educator programs as needed) including administrative management of the tutoring scheduling system
• Establish acollaborativerelationship with campus partners to support student learning
  • Promote the services of the Center for Student Success including all student learning support programs
  • Participate in required training meetings and professional development activities as assigned
  • Collaborate with the Director concerning improvement of peer educator programs including program and institutional assessment

Supervision &Services

• Hire supervise train observe mentor and evaluate peer educators related to the above-referenced programs
• Developand assesstraining and educational materials to increase understanding ofcollaborative learningknowledge of effective tutoring strategiesand professional developmentof peer educators
• Support graduate and undergraduate writers as needed
• Conduct instructional sessions as requested

Secondary Duties and Responsibilities:

• Other duties and special projects may be assigned to meet department and university needs
• Assist students and guests who visit CSS
• Represent CSS at various campus-wide functions as assigned.

Experience Knowledge & Skills:

• Bachelors degreerequired; masters degree preferred
• Excellent interpersonal and communication skills (verbal written presentation
• Strong reasoning skills and the ability to define problems collect data establish facts draw valid conclusions and make well-thought-through recommendations
• 1-3 years of relevant experience which may include:
  1. Experience in a higher education learning and writing center
• Supervision training and scheduling experience
  1. Program development and management
• Excellent interpersonal and communication skills (verbal written presentation
• Strong reasoning skills and the ability to define problems collect data establish facts draw valid conclusions and make well-thought-through recommendations

Physical Requirements(with or without reasonable accommodation):

• Visual Abilities: Read reports create presentations and use a computer system.
• Hearing: Hear well enough to communicate with co-workers vendors and students.
• Dexterity Grasping Feeling: Write type and use the telephone copier and computer systems.
• Mobility: Open files and operate office machines; move between departments and attend meetings across campus.
• Talking: Frequently convey detailed or important instructions and ideas accurately loudly or quickly.
• Lifting Pulling Pushing:Exert up to 25 pounds of force occasionally and/or up to 20 pounds of force frequently and/or up to 10 pounds of force constantly to move objects.
• Cognitive/Emotional: Ability to critically think and concentrate. Must be able to respond quickly to changes in conditions 75-100% of the time.

Work Conditions:

• Must be willing and able to work a flexible schedule to meet requirements of the position including occasional nights and/or weekends.
• Work in office and event-space environments involving contact with prospective and current clients faculty staff service providers and vendors.
• Work has deadlines multiple interruptions high volume and may be stressful at times.

This description is not intended to be an all-inclusive list of the duties and responsibilities of this position nor are they intended to be such a listing of the skills and abilities required to do the job. Rather they are intended to describe the general nature of this position.

Application Instructions:

For best consideration applicants should submit the following materials:

• Cover letter detailing experience and qualifications relevant to the position description and responsibilities
• CV or résumé
• Contact information for three professional references

Applications received by November 14 2025will receive first consideration. Queens will continue to accept applications until the position is filled.

About Queens University of Charlotte

Located in the heart of the nations second fastest growing metropolitan area Queens University of Charlotte leverages the citys diverse and thriving environment as an extended classroom. Nationally recognized for undergraduate programs in international and interdisciplinary education Queens blends the best of liberal arts learning with professional preparation and community engagement. Focused on supporting success for diverse learners faculty build close and collaborative relationships with students and help them build intentional and individualized roadmaps for flourishing at Queens and beyond. At the graduate program level the University offers innovative educational experiences that help learners advance professionally and retool for new opportunities. Our environs afford faculty myriad opportunities to advance their own professional growth and teaching and research interests by collaborating with vibrant industry non-profit and community organization sectors.

Because of our history of innovation and our legacy of strong leadership Queens is positioned to be among the new forerunners of American higher education.This is a defining moment for Queens. While other institutions are focused on sustaining and surviving we are thinking much bigger.

Institutions that understand what is needed and are willing to reimagine what is possible can position themselves to thrive and strengthen their market position after the pandemic with innovative approaches that are deeply connected to the world and its greatest challenges.

By 2030 Queens aspires to become the leading private national university of Charlottewith deep meaningful and reciprocal connections to the needs of our local community and economy; inventive and multidisciplinary academic programs that are connected to the worlds most pressing challenges and biggest areas of opportunity; a fully connected integrated and innovative set of experiences that support holistic wellness and wellbeing; a culture of continuous improvement and investment that enables faculty and staff to flourish and achieve their full potential; and a comprehensive approach to diversity equity and inclusion that begins on campus and radiates throughout the community.

Queens University of Charlotte aims to be a leading comprehensive university distinguished by its commitment to transforming the lives of its students and enhancing the intellectual and cultural fabric of its community. Queens is a campus where diversity equity and inclusion are core values. The mission of Queens is to provide transformative educational experiences that nurture intellectual curiosity promote global understanding encourage ethical living and prepare individuals for purposeful and fulfilling lives. To this end the University recruits talented faculty staff and students from across the United States and around the world. Queens encourages applications from women people of color people with disabilities and members of other protected classes and historically minoritized communities. The University also invites applications from individuals who are prepared to provide a rich and varied educational experience to our increasingly diverse student body and to collaborate with colleagues to make Queens an equitable and inclusive place to live learn and work.

Queens works to provide an accessible living learning and working environment for current and prospective faculty staff students and visitors to our campus. If there are accommodations we can provide to make your application process more accessible please contact the Director of Human Resources ( ). The position duties and responsibilities listed above should be able to be completed with or without reasonable accommodations. HR works in partnership with employees to manage the workplace accommodations process.

Benefits

Queens offers comprehensive benefits to eligible employees including: medical dental and vision insurance domestic partner benefits a 403b retirement plan with two options (pre-tax or post-tax (Roth) contributions) with a generous match vacation and generous paid holidays tuition remission and tuition exchange Queens-paid life insurance supplemental life insurance dependent life insurance accidental death and dismemberment insurance disability insurance flexible spending accounts (medical dependent care Health Savings Account) sick leave and long-term disability leave paid parental leave FMLA leave when eligible reduced cost meals at Morrison Dining Hall employee assistance program (EAP) free access to the Levine Center wellness addition employees may choose benefits such as pet insurance critical care insurance and legal assistance.