Telecare Field Representative
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Job Location:
Auckland - New Zealand
Monthly Salary:
Not Disclosed
Posted on:
Yesterday
Vacancies:
1 Vacancy
Job Summary
He aha te tūranga - About the role:
As Aotearoas leading medical alarm provider our St John Medical Alarm team are passionate about helping seniors people with disabilities and other vulnerable members of our community stay independent for longer. Our monitored alarm systems provide peace of mind ensuring that help is just the push of a button away.
As a Telecare Field Representative youll play a vital role in supporting our customers by:
- Building positive trusting relationships with those who rely on our medical alarms.
- Demonstrating and installing our monitored alarm systems ensuring customers feel confident using them.
- Providing top-notch customer care including servicing and troubleshooting alarm equipment.
- Promoting our services at community events and group demonstrations.
- Responding promptly to emergency alerts and coordinate appropriate assistance.
This is a permanent full-time position working 40 hours/week Monday to Friday. You will also be on call every fifth weekend with allowances provided. Please note that this is role has a January 2026 start date.
Qualifications :
Ko wai koe - About you:
You dont need prior experience with medical alarmswell teach you everything you need to know! What matters most is your ability to connect with people and provide outstanding customer support.
To succeed in this role youll have:
- Experience in a customer-facing role.
- Strong empathy and personal resilience.
- Good technical and problem-solving skills.
- The ability to manage multiple tasks and adapt to change.
- Excellent time management and organisation skills.
- A full New Zealand driver licence with strong driving confidence.
If you love helping people and want to make a real difference wed love to hear from you! Apply today.
Additional Information :
Me pēhea te tuku tono - How to apply
Click Im interested before applications close at 11.59pm on Wednesday 26 November 2025.
For further information please contact Gemma Bardsley on 0800 ST JOHN for a confidential discussion.
At Hato Hone St John we embrace diversity welcoming everyone to bring their authentic selves to work. We value unique perspectives fostering inclusivity to better serve our communities and were committed to creating a workplace where everyone belongs.
E pōhiritia nei e mātou te whānau o Hato Hone St John ngā rereketanga o ia tāngata ki te haramai. E āwhinatia e mātou i ngā whakaaro rereke kia mahi pai i roto i ngā hāpori katoa. Ko ta mātou nei haepapa kia hangaia tātahi āhuru mōwai mā tātou kia mahi haumaru ai.
If you need accommodations for accessibility please reach out to the recruiter listed for equitable participation in our recruitment process
Research shows that women and people from under-represented groups are less likely to apply for roles when their experience doesnt match the job description perfectly. If youre excited and think you have what it takes we want to hear from you! Even if your experience doesnt align 100%. Please apply or contact the recruitment advisor listed on the advertisement for a kōrero.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Time Management
- Customer Service
- Organizational skills
- Communication skills
- Computer Operation
- Computer Skills
- Data Collection
- Field Service
- Military Experience
- Accounting
- Merchandising
- Automotive Service
About Company
Ko wai mātou - About us:Hato Hone St John has been serving New Zealanders and working to save lives since 1885. As well as providing Ambulance Services, our programmes and team of over 11,000 staff and volunteers are helping to build strong, resilient communities across the motu; supp ... View more
